If stripe or checkout.com is your payment processor, refunds must be processed in both your sunday dashboard and your POS. The sunday dashboard will release the funds to your customer. Your POS will need to be reconciled to match your sunday transactions by refunding the matching amount.

In order to refund a payment, you have to follow these steps:

1. Log onto the sunday dashboard.

2. On the left-hand side menu, click on Operations and then Payments.

3. Find the payment you would like to refund and click on REFUND.

You can filter payments using the date the payment was made as well as by table number or card number.

4. You can now process either a full refund or a custom amount

5. To process a custom amount, select custom. Then type in the AMOUNT you would like to refund, up to the total amount paid.

5. Click on CONFIRM REFUND.

The payment will be refunded to the account of the customer. Refund may take up to 5 business days depending on the customers bank.