Toast POS
Full Refund
Step 1 - Update the Check in Toast
Go to Closed Checks in Toast
Reopen the check
Select the sunday payment tender
Click Delete
Void all items (check must balance to $0.00)
Close the check
Step 2 - Refund in sunday
Open the payment in the sunday Dashboard or App
Click the three dots under Actions
Click Refund Card
Select Full Refund
Confirm the amount is refunded in POS
Partial Refund
Step 1: Update the Check in Toast
Go to Closed Checks in POS
Reopen the check
Void the item(s) being refunded
Note the Balance Due / Overpayment amount
Adjust payment so check equals $0.00
Adjust Sales amount first
Adjust Tips only if refund exceeds Sales amount
Close the check
⚠️ Remember: sunday refunds Sales amount first, then Tips - always adjust Sales amount first in Toast.
Step 2 - Refund in sunday
Open the payment in the sunday Dashboard or App
Click Refund
Select Custom Amount
Enter the Overpayment amount from Toast
Confirm refund
When processing the refund in sunday, you must calculate the “overpayment” based on what will be refunded to the guest. The refunded amount isn’t just the item price—it includes taxes. If a guest paid for a $20 item, the overpayment will be $20 + tax.
Scan for Video of Partial Refund:
⚠️ Important Things to Remember
To keep records accurate between Toast and sunday:
Refund must be completed in both Toast and sunday
Refund amount must include tax
The check must balance to $0.00 in Toast
Always adjust Sales first → Tips second (only if needed)
For custom refunds, void item(s) in Toast first to calculate subtotal + tax
Quick Troubleshooting
If you are seeing the refunded amount appear incorrectly
Make sure tax was included
If the Check not balancing to $0.00
Confirm payment was adjusted after voiding items in Toast
Tip refunded incorrectly
Ensure Sales were adjusted before Tips in Toast