Account Verification: What You Need to Know
At CrownCoins, we take account security seriously. That's why we require all users to verify their accounts before they can enjoy the full range of our services. This helps us ensure that only authorized individuals have access to our platform and protects our users from potential fraud.
Ensure that the personal information you provide for verification matches the details you used during the registration process to avoid any delays or mismatches.
Applicable documents
To verify your account, you will need to submit the following documents:
Make sure that the documents are unobstructed, fully visible, and not enclosed in sleeves or holders.
USA Government issued ID:
Passport
Driver's license
ID Card
Proof of address (dated within the last 3 months)
Utility bill
Bank statement
Credit card statement
Mobile phone bill- The physical ID card must be submitted (no temporary IDs are accepted)
P.O. box addresses are not accepted for proof of address
Lease agreement (issued within the last 3 months)
Not applicable submissions
To prevent delays in the verification process, please ensure you submit the appropriate documents. Make sure your documents are:
Readable and unobscured
Within the valid time frame
Ensure that the document does not have folds, cropped edges, and is fully visible during submission.
If your documents are not clear or are outdated, we may ask you to resubmit them, which can delay the verification process.
Also, not accepted through the verification process are:
Medical bills
Receipts
Medical or vehicle insurance statements
Motor vehicle registrations
Tax returns
More info
Special Scenarios
Lost ID: If you've lost your original identification, you may submit:
Any other official identification you currently possess.
Verifying Source of Funds: When prompted, you will be required to provide your bank statement or a valid payslip. These documents can be submitted as PDFs, photos, or screenshots of online statements.
Updating Personal Information: To update details like your email or phone number, you must complete a liveness check. Start a new request, specify the desired update, and follow the provided instructions.
Why Certain Documents Are Required
Verification documents like bank statements assist in:
Confirming your provided address.
Ensuring account details comply with verification guidelines.
For detailed instructions on account verification, refer to this guide: How do I verify my account?
If you're wondering how long it will take for your account to be verified, check out this article: How long will it take for my account to be verified?
Thank you for choosing CrownCoins. We appreciate your cooperation in the account verification process and look forward to providing you with a secure and reliable playing platform.