Supanote's live session feature transforms real-time conversations into professional clinical notes – whether you're conducting in-person therapy or telehealth sessions via Zoom, Google Meet, or other platforms.
The benefit: Complete focus on therapeutic rapport while our AI captures and structures your session content in the background.
Starting Your Live Session
From your Supanote dashboard:
Locate the "Capture Live Session" option
Click Start Session
Session Recording Options
Option 1: In-Person Sessions
Setup process:
Select In-Person
Choose your preferred audio input:
Built-in device microphone
External headset
Dedicated microphone
Click Start Capturing
Privacy Guarantee: All audio processing occurs in real-time with bank-level encryption. No raw audio files are stored on our servers – content is processed and immediately deleted after note generation.
Option 2: Telehealth Sessions
For virtual appointments:
Select Telehealth
Choose the Chrome browser tab containing your telehealth platform
Ensure "Share Tab Audio" is enabled (typically activated by default)
Click Share to begin session capture
Important: Supanote operates passively through your device's audio output – we never join your video calls or access your telehealth platform directly.
Completing Your Session
When your appointment concludes:
Click Finish to end recording
Select your client from the dropdown menu (or create a new client profile)
Choose your preferred note template
Click Create Note
Your professionally formatted draft note will be ready for review within seconds.
Review and Finalization
Your completed draft appears in Notes Pending Review, where you can:
Make manual edits
Use AI-powered modifications
Export directly to your EHR system
Download as PDF for records
Troubleshooting Tips
If you see: “Screen sharing permission was denied or not available” during Telehealth:
Make sure you’re using Google Chrome.
Allow microphone + screen sharing permissions in your browser.
Select the correct Chrome tab (Zoom, Meet, etc.) with Share Tab Audio ON.
Refresh and try again.
If audio still doesn’t capture, check your mic settings (see How to Change Your Microphone Settings for Supanote).
Technical Support
Need assistance?
Email Support: hello@supanote.ai
Live Assistance: Schedule a complimentary technical walkthrough with our clinical documentation specialists here
Our support team understands the unique requirements of mental health practitioners and provides hands-on guidance without sales pressure