If Supanote isn’t picking up your session audio, whether during a live call or in-person recording, it’s usually a quick fix.
Follow these steps to make sure everything’s set up right.
Check Your Microphone Settings
Make sure Supanote is using the correct input device:
On Chrome, click the 'Preferences' icon in your browser’s address bar.
Select Site Settings > Microphone.
Choose the right mic (e.g., internal mic, external mic, headphones).
Refresh Supanote after making changes.
For Telehealth Sessions (Zoom, Google Meet, etc.)
When you're capturing a session happening in another browser tab, follow these steps:
Click “Telehealth” in your Supanote dashboard.
Your browser will open a screen-sharing popup.
Select the Chrome Tab where your telehealth session is taking place.
Make sure “Also Share Tab Audio” is toggled ON (default setting).
Click “Share” to begin capturing
Supanote will now listen in and process the conversation in real time - without recording or joining the call.
Having Trouble Starting Your Telehealth Session?
You might see an error message like:
“Screen sharing permission was denied or not available in your browser.”
This usually means your browser doesn't have access to your microphone or screen.
To resolve:
Use Google Chrome for the most reliable experience.
Allow microphone access and screen sharing when prompted.
Choose the correct Chrome Tab when selecting what to share.
Ensure “Share tab audio” is toggled ON.
Click “Check Again” in the Supanote prompt to re-test your setup.
Once all permissions are granted, your session should start smoothly.
Still Not Working?
If Supanote still isn’t detecting audio:
Try selecting a different microphone.
Quit and relaunch Chrome.
Or contact Hello@supanote.ai - we’re always here to help.
If issues still persist, you can also reach out via the chat bubble, and we’ll help you troubleshoot.