Existing Customers with Active Subscription - their current subscription to HL is active, they have not cancelled
Send them here: https://survey.hubermanlab.com/jfe/form/SV_7UtgajGgUzUUe2O
Use Saved Reply - HL Survey Existing Active
Example ticket - https://secure.helpscout.net/conversation/2334695436/28940/
Existing Customers with Cancelled Subscription that have not used the coupon
Send them here: https://survey.hubermanlab.com/jfe/form/SV_7UtgajGgUzUUe2O
Used Saved Reply - HL Survey Existing Cancelled
Existing Customers with Cancelled Subscription that have used the coupon and need a refund
Use Saved Reply - HL Survey Existing Cancelled, Process Refund DO NOT REFUND APPLICATION FEE
Example user Chris Chung - example ticket https://secure.helpscout.net/conversation/2334336003/28909/
Navigate to Stripe
Refund most recent payment
Under Invoice Credit Balance select "Adjust balance" add $10
ADD ANYONE THAT GETS A MANUAL REFUND, COUPON, CREDIT TO THIS SHEET https://docs.google.com/spreadsheets/d/1Y4oQoWpcpCBuEaVMw7pzdLsJFZtsNAygmaMoL555H2g/edit#gid=0