The Unlikely Beginning
Ten years ago, Joe Price was wearing a tool belt, converting an old Mimi’s restaurant into Walter Clark Legal Group’s Palm Desert office. When rain delayed construction, he noticed startling inefficiencies inside the firm.
“I watched someone print 5,000 pages of medical records, add a cover sheet, scan it all back in, and throw the papers in the trash,” Joe recalls. “I said, ‘Have you heard of Adobe?’”
That operational curiosity set the tone for his next chapter: transforming the firm’s workflows, culture, and technology adoption.
Learning Every Role: The Foundation for Smart Tech Adoption
When founder Walter Clark asked Joe to join the firm, he made an unconventional decision—learn every job.
“I answered phones for two months, moved to medical records, did intake, case management—I even handled active cases myself,” he says. “I felt I needed to know every single position.”
That background now informs every technology decision: “I know instantly how a tool like Supio can help each branch of our firm.”
The 90-Day Rule: Systematic Implementation
As the firm scaled to 120+ employees across three tiers—pre-litigation, litigation, and trial—Joe developed the “Great in 90” strategy—ensuring complete case preparation within 90 days.
“Supio must be involved in all cases at the 90-day mark,” Joe explains. “We’ve automated procedures so cases open in Supio automatically at that point, giving attorneys everything they need from day one.”
Joe also states that Supio's work on the integration of his firm's case management software, SmartAdvocate, has been transformative: “We just add a tag, and at night it pulls any missing documents. It’s phenomenal.”
Results Across Every Role
Case Managers: Supio levels the playing field. “Younger case managers can use Supio live to craft strong responses when senior adjusters push back.”
Paralegals: Document review is effortless. "You ask Supio, 'Based on all records, are we missing any bills?' and it'll say, 'You have a bill from Dr. Johnson on July 6th but no corresponding records.'"
Attorneys: Late-night preparation without paralegal support. One attorney asked for 10 requests for admissions—"Instantly, in 10 seconds, Supio offered 10 really well-done options."
The Competitive Edge: Testing Everything
Joe’s evaluation method is rigorous: “I put Supio against competitors, assign each to team members, then swap them to avoid bias. Supio has won time and time again.”
Beyond the product, responsiveness sets Supio apart. “We’ll make a suggestion, and within weeks it’s fixed or rolled out. That’s incredible.”
The Bottom Line
Walter Clark Legal Group cut pre-litigation timelines from 14–18 months to just 8–9 months while scaling across seven locations—making Supio mandatory at the 90-day mark of every case.
As Joe Price prepares for the California Bar exam in 2026, his journey shows what’s possible when legal professionals pair operational grit with strategic use of Supio's AI: faster cases, empowered teams, and a multitude of clients who feel the difference.