Cydney Webster, attorney and shareholder at GLP Attorneys, has spent more than three decades practicing personal injury law in some of its most demanding corners—construction accidents, third-party workplace injuries, and cases other firms often decline because of their complexity or risk.
Her work requires urgency or responsiveness, but never at the expense of accuracy. What has changed recently is how quickly she and her team can move from question to answer—while staying anchored to the record.
A Firm Built for Scale and Precision
Founded in 1986, GLP Attorneys has grown into one of the largest personal injury firms in the Pacific Northwest, with more than 160 employees and 45+ attorneys. The firm represents clients across Washington State and supports licensed work extending into Oregon, California, and Idaho.
That scale allows GLP Attorneys to handle cases of every size—from smaller auto collisions to multi-million-dollar verdicts—without sacrificing rigor. For Webster, that structure matters: it gives attorneys the support they need to focus on strategy, not administrative drag.
Why Supio Stood Out
Webster was cautious when GLP Attorneys began exploring AI. She had seen tools that promised efficiency by replacing legal thinking or outsourcing core work—neither of which aligned with the firm’s standards.
Supio was different. It allowed attorneys to work inside their own files, with outputs tied directly to source documents.
As Webster puts it, “This product can enhance our work—but not replace it.”
Win: Drafting Doctor Declarations in Minutes
One of the most immediate changes came from how Webster handles physician declarations.
Previously, declarations were dictated, delegated, or delayed—often taking days. Now, she creates reusable, case-specific prompts and drafts declarations in minutes by chatting against relevant medical records.
“I got the most beautiful doctor declaration you could imagine—and I got it in like two minutes.”
After a quick edit, Webster sends the declaration to the physician the same day.
“What’s important about that is being able to quickly get it in front of the doctor so that they don’t put it out of their mind and move on to the next project.”
For PI lawyers, the value is immediate: faster physician response, cleaner medical language pulled directly from the record, and preserved momentum.
Verification is Non-Negotiable
Agility alone isn’t the point. Accuracy is.
Webster is clear that Supio supports judgment—it doesn’t replace it.
“I always just click on the document and read it really fast and make sure it’s what I want it to say.”
Because answers are linked directly to source documents, verification becomes fast and routine rather than burdensome.
Real-time Answers During Negotiations
Supio has also changed how GLP Attorneys staff handle live conversations with adjusters.
“[Our staff] loves it because they can be on the phone with an adjuster and are able to answer questions really fast—pull that information out.”
Instead of putting calls on hold or following up later, negotiators can confirm facts on the spot, click into the record, and respond with confidence.
Tips & Tricks from Cydney’s Playbook
Webster emphasizes that success with Supio comes from building habits—not one-off use. A few practices that have worked particularly well at GLP Attorneys:
Save and reuse prompts.
“You can make this very easy. It takes five seconds—just fill it in.”
Effective prompts become shared assets across the firm.
Be intentional about scope.
Chat against a single provider’s records for focused tasks, or the full file for broader strategy.
Verify everything quickly.
Click into linked source documents before relying on an answer.
Use Supio live.
Attorneys and negotiators use it during calls to answer adjusters without delay.
Normalize learning in small doses.
Short, informal walkthroughs (“Here’s how I used it this week”) drive adoption better than formal training sessions.
Driving Adoption Across a Large Firm
Rather than limiting Supio to a small group of “super users,” Webster opted for broad access early. She created shared internal channels, distributed simple how-to resources, and carved out five-minute “Supio bites” during existing strategy meetings.
Her insight is simple and widely relatable:
“We’re all really busy, and that is one of the hard things—getting people to try a new product when they don’t want to take the time.”
Make it easy, show real value, and adoption follows.
Why This Matters Now
For Webster, Supio hasn’t changed what good lawyering looks like—it has removed friction between questions and decisions. Less time searching. Faster answers. More confidence when it matters most.
After decades in practice, she still gets excited when she finds a better way to do the work. That combination of experience and momentum is what makes her perspective especially relevant for today’s PI firms.