When Nahon, Saharovich & Trotz (NST Law) committed to modernizing, they had decades of name recognition behind them, but the older way of working wasn’t giving teams the consistency or efficiency needed to keep up with rising caseloads while also phasing out legacy systems and standardizing how work was done. The real challenge was finding, launching, and adopting tools to support meaningful, measurable work.
Strategic support, not shortcuts - made possible with Supio
NST Law invested in Supio across the entire firm—every person, every case. The goal was to prevent things from slipping through the cracks, strengthen consistency in demand production (critical for a personal injury practice), and create greater uniformity in form letters and communication style. Most importantly, the firm needed a tool that could support the pace of a heavy caseload while still allowing staff to maintain strong client rapport, stay familiar with each file, and deliver the quality typically possible only with a much smaller workload.
Supio fit naturally into this strategy. After a short pilot to see how teams would use it day to day, the firm-wide rollout made the benefits clear almost immediately. Staff gained quicker insight into their files, and paralegals were able to get up to speed faster when inheriting mid-cycle cases.
Value from the ground level and up
Firms looking to advance often rely on the people closest to the work to make change happen. Attorneys and paralegals—who carry the weight of heavy caseloads, client expectations, and manual processes—feel inefficiency first. Stephanie Oduardo, Director of Technology at NST Law, came from that world. Her career began in legal marketing and then as a paralegal studying to enter law school. Working for six attorneys at once, she taught herself every tool she could—Word, Excel, Power BI—not to be “technical,” but to make the work less manual, less chaotic, and more efficient.
What started as survival became the basis for clearer processes and workflows that supported people instead of overwhelming them. It also shaped a core belief: technology is only meaningful when it feels directly relevant to the people who use it.
Choosing a common sense approach: Crawl, walk, jog, then run.
NST’s approach was disciplined and practical: start simple, then let progress build. They also established clear, measurable success metrics—monthly demand production targets and an attorney usage rate of at least 85% for Supio conversations.
Before the Firm went fully live, Stephanie synced all cases into Supio using the SmartAdvocate integration and rolled out a single firmwide prompt: “Help me get to know my client.”
This became the anchor of early adoption. It was intentionally basic, something everyone could use before speaking with a client or when inheriting a file. Supio pulled in injuries, treatment summaries, impact on daily living, and even details buried in medical records—occupations, religious affiliations, and other context that strengthened rapport and case preparation.
It gave every staff member a universal starting point: easy, safe, and instantly useful. And once people used it, they began to “get it.” With confidence building, they naturally expanded to more complex prompts and workflows.
Adoption as a Cultural Effort
The real turning point came because of NST Law’s focus on adoption. Rather than building a cradle to grave workflow alone, Stephanie understood a common dynamic across law firms: people aren’t afraid of technology—they’re unsure how it fits into their actual workflow.
A pilot group—about 10% of the firm’s most capable staff—began using Supio before it was “ready”: before processes were finalized, before large-scale training, before full integration. Their natural usage patterns helped shape the broader rollout and revealed where Supio created value.
When the firm went live, Stephanie hand selected organic promoters based on influence, not hierarchy. Litigation attorneys—notoriously selective about participating in firm-wide initiatives—were the focus because their buy-in would encourage adoption across teams. She chose a handful whose paralegals had participated in the pilot and spent dedicated one-on-one time training them using their own cases, making the tool immediately relevant.
The result? Sustained buy-in and natural expansion into more complex workflows. Even months after go-live, this group continued increasing their use of Supio during mediations, long before that use case was ever formally taught.
For NST Law, these weren’t theoretical gains—they showed up in the everyday work attorneys and paralegals already did. When they spoke with adjusters, opposing council, or their clients.
Scaling sustainably
NST Law’s adoption rose quickly, but as with any firm, usage eventually plateaued. Supio’s usage reports confirmed it. So, Stephanie tried something simple and human: sugar.
Cakes were delivered to every office with “Have you tried Supio yet?” written on top. If you have logged in and tried a prompt, then you were welcome to grab a slice. It was a small, psychology-driven nudge—not a technical one. And it worked. The firm’s usage rate went from 64% to the high 90s the same day.
What Made the Difference
NST found that sustained adoption followed a few predictable patterns:
1. Start small and practical.
Use prompts that solve real, daily pain points first.
2. Choose champions for influence, not technical skill.
Cultural leaders move the needle more than your most enthusiastic tech adopters.
3. Make the value visible and measurable.
When people can see how a tool helps—faster prep, clearer files, better
negotiations—usage grows naturally. Choose metrics you know you can track, like
Supio’s built in usage report, if you don’t have a way to more tangibly measure
something like demand production or case value before then after Supio.
Stephanie will share more of this adoption framework during the Community Webinar on December 16.
Why It Matters
NST’s experience highlights a simple truth: the return on technology comes from adoption, not acquisition.
When tools align with how people actually work—and when teams feel supported rather than pressured—technology becomes a multiplier. Across NST Law, that shift is visible every day: less friction, more clarity, and a firm moving forward together.