Do you want to manage evidence via mobile? Check this article.
Once your partners have uploaded order evidence, you are requested to approve or reject the documents uploaded to verify that you received the exact order from the previous partner. This evidence could be in the form of a delivery note or packing list.
Access order evidence uploaded by a partner
Go to Evidence page and tab Approve/reject evidence.
Find the orders you want to check the evidence for and click on View.
Carefully check if all the details are correct.
Approve order evidence
Check if all details are correct and click on Approve.
Reject order evidence
If the information is incorrect, click on Reject. You will then be asked to select a reason of rejection. Confirm your decision.
Note: If you reject the order evidence, the partner who has uploaded this document will receive a notification asking to resubmit the document. Once they resubmit, you will be asked to approve or reject the evidence again.
Need more help? You can get in touch with us via chat or contact us via email at support@tex-tracer.com.