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Missing permissions for HubSpot users?
Missing permissions for HubSpot users?
Marta Szeflińska avatar
Written by Marta Szeflińska
Updated over a month ago

INSTALLATION

Are you receiving the pop-up about missing permissions once you try to connect with Surfe?


Please contact your CRM admin and ask him to activate all necessary permissions to integrate with Surfe in your CRM profile.

What will you need:
- "App marketplace access" ON 🟢
- "Edit property settings" ON 🟢
- "Import" ON 🟢

Where to find them?

Open HubSpot in a new tab.

Go to Settings > Users & Teams, hover over the user and click on 'Edit permissions'.

When the 'Manage user access' panel appears, click the 'Choose how to set access' dropdown menu and select either:

  • Start with a template

  • Start from scratch

Then click on the 'Choose permissions' dropdown menu and within the search bar, type "App marketplace access" to locate this specific permission and enable it.

Attachment

Next, search for "Edit property settings" and ensure it is enabled. You can disable ‘Edit property settings’ again after setup, if you prefer.

Attachment

Ensure that all essential permissions are activated in your CRM. Pay special attention to those under the "CRM Objects" and "CRM Tools" sections, including the "Import" permission.

Attachment


*Make sure that all the basic permissions are also activated in your CRM.
Choose permissions-> CRM objects->Contacts->Companies->Deals


You can also find all these details in the article → HubSpot setup 🚀

Note

If either you or HubSpot make any system or account-based configuration/UI changes, then HubSpot may reset the permissions that each of your users have, so you may have to reconfigure them as the CRM admin ❗


HOW TO ACTIVATE YOUR SEQUENCE PERMISSIONS

If you need to activate Sequence permissions, follow these steps or contact your CRM admin for assistance.

Go to SalesSequences in your HubSpot CRM -> Make sure Sequences are turned on -> Enable Bulk Enroll in Sequences to add multiple contacts at once.

Ensure that your HubSpot paid plan is correctly assigned to your profile.

Head to Settings -> Click on Users & Terms -> Find and select the user you want.

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