Procedure for free accounts
Note:
If you made a typo during registration please contact our support team. You will not be able to change your email address if you made a typo, as a verification code will be sent to the e-mail address associated with your Survio account.
1. Navigate to your account settings by clicking on your initials in the upper right corner, then Account. Click on the field containing your e-mail address.
2. Enter your password.
3. Enter your new e-mail address. To prevent spelling mistakes, you need to enter your e-mail address twice.
4. A verification code will be sent to your new e-mail address. The code is valid for 5 minutes.
5. After you’ve verified the change, you’ll be logged out and can log in again using your new e-mail address. A confirmation of the change will be sent to your e-mail address. The password will not be changed.
Procedure for accounts with an active subscription
The procedure for users with an active subscription is the same as for free users, but with a small difference.
If you have an active subscription and want to transfer ownership to another colleague, the current owner will receive a confirmation code to their inbox. This is to ensure that the rightful owner confirms the change.
Please note that changing the e-mail address associated with your account does not update your billing information. You can use the self-service solution hosted by our payment processor Stripe to update your billing information: Stripe/Survio - Self service portal
Procedure for organizations changing account ownership
For organizations changing account ownership (e.g. new team member taking over a paid account): If you no longer have access to the email address the account was registered with, contact our support team with a link to one of your surveys. Our team can update the email address and remove old addresses from the account. Note: team management (adding additional users) is available on Pro plans and above.