If you have an active subscription and have paid for your Survio subscription through Stripe, you can access our self-service portal using this link: https://billing.stripe.com/p/login/5kA6s8fzp1bxcuIeUU
Important
Stripe's self service portal does NOT accept your Survio account credentials! If an account with the given e-mail address exists, Stripe will send a one-time password to the address.
If your invoice reference number begins with FVS, you paid through Stripe and can use the self-service portal.
If your invoice reference number begins with AKD, you paid through our payment partner Cleverbridge, and cannot use the self-service portal. Contact Cleverbridge in case you need to change any billing details: https://support.cleverbridge.com/hc/en-us/requests/new
If you paid using an advance invoice, please contact us directly.
In case you need to change a details on the invoice retrospectively - this is only possible on specific cases according to the account laws which are applicable. For more information, please contact our customer care team and our team will support you if possible.