Why did my card decline at checkout? | Survival Frog Help Center

Did you receive an error while trying to make your purchase? Read on for some troubleshooting tips.

Possible reasons for a declined credit or debit card:

Incorrect Card Information: Please double-check your card number, expiration date, billing address, and security code to ensure accurate entry.

Card Issuer Declined Payment: Your card issuer might have declined the payment (for any number of reasons). We recommend contacting your bank for further assistance and the reason for the decline!

If you've verified your financial information and suspect a technical issue, try these steps to complete your purchase:

Attempt the checkout process in a different browser OR an incognito window.
For tips on opening an incognito browser, check out this article: [HERE]
Clear your cache & cookies!
Check out this how-to guide on clearing your cache & cookies: [HERE]

Quick note, we accept major credit cards, including Visa, MasterCard, American Express, and Discover.

Our support team is here to assist you. Whether it's a technical issue or a question about the payment process, we're ready to provide the help you need.

Don't hesitate to reach out to our team by text or call at 1-800-773-7737. 🐸

Why did my information auto-fill at checkout?

Possible reasons for a declined credit or debit card:

If you've verified your financial information and suspect a technical issue, try these steps to complete your purchase:

Attempt the checkout process in a different browser OR an incognito window.

Clear your cache & cookies!