Flexible Returns Policy:
Changed your mind about a purchase? No problem! At Survival Frog, we understand that decisions can change.
You have the flexibility to return items within the first 6 months for a full refund. As a VIP Club member, you enjoy extended flexibility—return within a full year from the purchase date.
Free Return Shipping:
To make things even smoother, return the item within 14 days of delivery, and we'll cover the return shipping cost (this offer covers shipping costs up to $100).
Simple Return Process:
Setting up a return is simple. Just reach out to our support team via email at support@survivalfrog.com or give us a call at 1-800-773-7737.
From there, our team will email you a pre-paid return label. Simply let us know once your return package has been dropped off, and we'll process your refund while the package is en route.
Please let us know if you have any questions. We're here to help every step of the way! 🐸