Our platform only uses approved methods to engage customers and collect data. We do not manipulate reviews, interfere with Amazon’s order process, or violate any of Amazon’s terms of service.
With Swapt, you can confidently run QR code campaigns, promotions, and customer engagement initiatives without risking your Amazon seller account. Don't believe us? Check out the case log below.
Open Your Official Amazon Case Log
We get it- everyone is afraid to use QR codes for fear of Amazon retribution. Want to find out for yourself? We recommend messaging your Amazon case worker directly using the template below:
Subject: Clarification on Product Insert Policy for Physical Packaging
Hi [Amazon Representative’s Name],
I’d like to confirm compliance regarding physical product inserts included inside my product packaging.
Could you please confirm that physical inserts with QR codes leading to the following types of pages are permitted under Amazon’s current Product Insert policies, as long as they do not request or incentivize customer reviews?
Warranty registration page
Loyalty club or brand community page (offers, tips, news)
Setup help or user manual page
Thank-you page offering a discount for repurchase
My understanding is that these types of inserts are allowed when included inside the product packaging and not displayed on the product detail page. Could you please verify that this is correct?
Thank you for your time and clarification.
Best regards,