The Impact Card is there to help you understand the potential benefits of solving the Challenge you are documenting. This is not, in fact, limited to only financial metrics such as Return on Investment or profitability. While financial metrics are often critical measures, there are often times more benefits that may be less tangible, such as customer satisfaction, environmental footprint, or employee retention. This card is the place to capture all such benefits.
This card typically starts by capturing the revenue, costs, and potential savings that would ensue if one or more aspects of the challenge could be improved. Then, you can move to other financial or non-financial benefits that you, your team, your organization, or your stakeholders would experience by solving this challenge.
We suggest you watch this video for more help: Watch Video
If you've completed your Challenge Definition and wondering how to take the next step in solving your challenge? You'll be able to share your Challenge with SWARM (see this video for how) or you can always reach out to our awesome sales team members at sales@swarm.engineering to explore a Challenge Solution - we'd love to see if we can help you!
Hints:
A best practice is to organize this card into separate paragraphs for each impact or benefit for this Challenge. For example, you might have a paragraph for the Revenue Impact, a paragraph for the Costs Impact, and a paragraph for the Customer Satisfaction Impact. Don't forget to outline the soft benefits and impacts, in addition to the financial impacts. Structuring the card in this way helps to differentiate how a solution can impact various potential benefits.
Consider aggregating all potential savings for an improved challenge for the entire year, even if the scope of the initial project is more limited. This could make it easier to compare savings across challenges and benchmark different projects.