Everyone loves WiFi - but something always seems to go wrong right when you need it most! We've compiled a few of the common issues you might face below, with our best solutions:
For Sydney Residents:
Our internet provider in Sydney is SiLANT. If you encounter any WiFi related issues you can contact them by phone: 1300 428 808 and Option 1 for Support.
For Adelaide, Perth and Melbourne Residents:
Can't log in?
Can't log in?
Click 'forgot password' on the log in portal to reset your account details 😀
Renewed your lease and now your internet doesn't work?
Renewed your lease and now your internet doesn't work?
Reach out to the team (or request to talk to a person) - we might need to renew your internet account too!
Internet still not working?
Internet still not working?
Talk to the experts with 24/7 support on phone: 1300 738 353 or email: wifisupport@superloop.com
Superloop online chat
Superloop online chat
You can also talk to an expert via the Superlook online chat: https://www.superloop.com/contact
Can't connect your smart speaker/device?
Can't connect your smart speaker/device?
Try this guide: