I didn’t receive an SMS code during registration in Swoo
If you haven’t received the SMS code or the incoming authorization call when signing up or logging into the Swoo app, please try these steps:
Wait a few minutes. Sometimes SMS delivery can be delayed for a short time.
Check your phone number. Make sure you entered the correct number, including the right country code.
Check blocked numbers. Ensure you haven’t blocked incoming SMS or calls in your phone settings.
If you use two SIM cards, make sure the code is being sent to the active SIM.
Test your SIM card. Try inserting it into another device to confirm it’s working properly.
Check your network connection. Ensure your phone has a stable signal and active network.
Check your phone’s storage. If your internal storage is full, new messages might not be received.
Restart your device. A simple restart can often resolve temporary issues.
Contact your mobile operator. Ask if there are any restrictions or network problems affecting your number.
If you still don’t receive the verification code:
Try a different login method — if you didn’t get a call, select SMS, and vice versa.
If you don’t receive the OTP when trying to activate contactless payments, please contact your bank’s customer support for assistance.