Be sure to change the placeholder text before sending out payment requests!
Give your customers a little extra help
SynchPay sends email notifications to your users when you make a payment request.
We understand that you may have some special instructions that you would like to include at the bottom of these emails. For instance, you may have a central office phone number, but people with billing questions should contact a different number.
Visual learner? We recorded a demo here
Removing placeholder text and adding specific instructions
Below is the default placeholder text. Update it as desired (or delete it) to fit the needs of your business.
Placeholder Text
Placeholder Text
If your practice has any special instructions or details that you would like to include at the bottom of SynchPay transactional emails, please enter them here. For example: Please call 1 212 639 9675 for any billing-related questions or visit our website at OurWebsite.com/FAQ.
Note that there are two tabs: contact section and new payment template. The former's text appears at the bottom of the screen, the second is the email subject line.
Where to make these updates
Go to your SynchPay portal.
Go to the last tab on the very far right titled "email branding".
Click save, and you're all set.
