Log in to your account and click on 'transactions'. Search for the correct transaction and then click "refund transaction". Please follow the steps on the screen.

If it is a full refund, please select 'No' when asked 'Have you provided part of the treatment or have incurred in any cost that you wish to retain?' and then click 'preview refund bill'.

If it is a partial refund, please select 'Yes' when asked 'Have you provided part of the treatment or have incurred in any cost that you wish to retain?' and enter the final treatment cost, the reason why, and click 'preview refund bill'.

You will be presented with a refund bill. Click 'Choose payment method' and enter your business card details. We accept Visa, Mastercard debit or credit. No Amex or diners club. Click 'Pay Now'. The patient will be notified immediately of their refund via email.

If they have paid more than the final treatment cost then a refund will processed to their bank account. If they have paid less than the final treatment cost, then their loan will be adjusted accordingly.
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Please note: If processed within the first 14 days of the loan going live, you get the full fee back on the refunded amount. If a refund is processed after the first 14 days of the loan going live, you will get your fee back on the refunded amount, however, a late refund fee may be charged due to processing costs.