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Why am I having problems paying?
Why am I having problems paying?

Why has my bank declined my card when I tried to pay?

Paul Ebert avatar
Written by Paul Ebert
Updated over a week ago

The most common reasons for an unsuccessful card payment are entering the details incorrectly or your bank declining it. 

If you enter details incorrectly, you will received a message telling you the details are incorrect and asking you to try again.

Banks do not generally give a reason for declining a payment.  It's normal for them to stop a payment that they might perceive to be unusually large, or to a new and unknown recipient - just in case.  Or they may have other checks they want to make.

The best way to resolve this is to give your bank a quick call, let them know it is you making this payment and that Tabeo is a trusted recipient. Once they've checked things out and confirmed this, your next attempt should be successful.

You may experience other problems when paying. These links may help:

In the majority of cases, card payments are unsuccessful due to one of the four reasons above. If you see a more generic error message, the best option is to try an alternative payment method or call your Bank to find out what the problem may be.

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