General

Answers to common questions.

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Need help?

Can't find what you're looking for? No problem, schedule a call back.
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Preferred payment options

What choices do I have when it comes to ways to pay?
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I want to return a product

How do I return and get a refund for my purchase?
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How can I pay with Tabeo?

What cards can I use to pay? Are there any restrictions?
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What types of payment can I use?

Can I make monthly payments to my account using cash or cheques?
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What do I need to get a Tabeo account?

Are there requirements I have to meet?
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How does Tabeo contact me?

When, how and how often will I hear from Tabeo?
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How do I sign up?

I want to register with Tabeo, what do I do?
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Why is my payment declined?

What reasons would cause my payment card to be denied?
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What if I have insufficient funds in my bank account?

What does it mean if my payment fails due to having insufficient funds?
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Why am I having problems paying?

Why has my bank declined my card when I tried to pay?
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What is a proof of identity?

When Tabeo asks for a proof of identity, what documents will I need to provide for verification?
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What is a proof of address?

When I have to give Tabeo a proof of address, what documents are required?
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How do I contact Tabeo?

I have a question not covered in the FAQs. Who do I contact?
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Tabeo Account

How do I update my email address?

What do I do to update or change my email address in my profile?
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Updating my name on my profile

What do I do if I've changed my name or got married?
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How do I change my password?

How to change your password to your Tabeo account
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Updating my home address in my profile

What do I do if I've moved house and need to change my address?
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Verifying your Tabeo account

What details do you need to verify my account, and why?
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Can I have multiple Tabeo accounts?

I need more than one account for business and personal use. How can I set these up?
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Customer dashboard

Where can I see details of my invoices, agreements, payments and more?
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Where can I review my loans, plans and payments?

How can I see my payments, both paid and in the future?
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What do I do if I have a complaint?

How do I let you know I'm unhappy?
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How do I close my account?

I'd like to stop using Tabeo
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How do I close my Tabeo account?

If I want to deactivate or close my account, how do I inform you?
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Written by Paul Ebert
Updated over a week ago