Sale Agreements between Merchant and Customer
Merchants must tailor these in line with their own policies and ensure they are factually correct (and that Merchants can comply with these).
This does not constitute legal or regulatory advice from Tabeo.
Last updated on: [ENTER DATE]
Parties
We are [MERCHANT NAME]. Our trading address is at [TRADING ADDRESS]. [Our Companies House registration number is [INSERT COMPANIES HOUSE NUMBER]] (“We” or “us”)
You are the customer who is purchasing a good or service from us (“You”).
You can contact us by telephoning [PHONE NUMBER] or by writing to us via email at [EMAIL].
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us at your first consultation.
[For dental practitioners, insert: Should you wish to contact the General Dental Council, their contact information is here: https://www.gdc-uk.org/contact-us. You can find out more about them on their website, https://www.gdc-uk.org]
These terms
These are the Terms and Conditions on which we supply services to you. A contract comes into existence between you and us when we confirm that we are able to provide you with the good(s) or service(s) you have requested [insert if applicable: and you sign and agree to a treatment plan].
Please read these Terms and Conditions carefully. They tell you who we are, how we will provide services to you, how we and you may change or end the contract, what to do if there is a problem and other important information.
If you think that there is a mistake in these Terms and Conditions then please contact us to discuss.
In the event of an inconsistency between these Terms and Conditions and the content of any literature provided by us to you, then these Terms and Conditions shall prevail.
Informed consent [insert if applicable and if not already included elsewhere - e.g. treatment plan or ITOL - for dental practitioners, you should comply with GDC requirements: https://standards.gdc-uk.org/pages/principle3/principle3.aspx]
By accepting your treatment and these terms, you confirm:
We discussed your options with you.
That you would like to proceed with treatment (or goods) you have purchased from us.
That you were given sufficient time before consenting to treatment.
This is elective treatment and all options including no treatment, specialist referral, relative benefits and risks were explained to you. The necessary treatment information leaflets have been provided.
You are not under the influence of any drugs or medication which may affect your decision.
You are satisfied that all of the above, and in particular your specific clinical treatment notes, have been fully explained and understood.
You understand that the success of your treatment is dependent upon my compliance, including your oral hygiene, dental health and attendance at appointments. We reserve the right to postpone/cease treatment due to a lack of compliance.
Refunds
If you are not happy with your treatment or goods, please contact us. We will discuss it with you. Please note that we are not obliged to provide a refund and may need to make a clinical assessment.
We do not offer refunds for treatments actually received. However, if you change your mind within 14 days of purchasing a course of treatment, if no sessions have been redeemed, you are entitled to a full refund but where we have undertaken any work or incurred costs in connection with us providing (or preparing to provide) the treatment to you, we may charge a commensurate sum to cover our costs and any previous or pending appointments.
We do not offer refunds for goods which are customised to you. Your statutory rights are unaffected.
Any refund requests will need to be notified to the clinic within the first 14 days of purchase. We will not be under any obligation to provide any refund if the request is outside of this period (or any mandatory statutory prescribed period).
If you wish to amend your treatment, get in touch with us at the clinic.
Guarantees
You acknowledge that we have not and cannot guarantee the outcome of your treatment. No assurances or guarantees of any kind have been given to you by us or our clinicians, representatives, team members or agents with respect to any specific result of my treatment. In the event of any conflict between any written or oral representations and these terms, these terms shall prevail.
Aftercare, refinements or follow on treatments
Once your treatment course has finished, you may request aftercare, refinement or follow on treatments. You should note that these services or goods are not included as part of your initial purchase, irrespective of whether you paid for it using card, cash, direct debit, bank transfer or a patient finance solution. We are under no obligation to provide you with any services or goods once your treatment has finished. Charges and fees will apply should you require further services or goods.
Complaints
We aim to provide the best possible service and care to you. However, your feedback is important to us if you feel we did not deliver on that aim.
In the event that you are unhappy with an aspect of goods or services provided by us, the complaint should be made as soon as possible to us. You can do so in person at the clinic or by email (our email address is available on our website). Our team will investigate and contact you as soon as reasonably practicable to discuss further with you. If we are unable to resolve the complaint to your reasonable satisfaction, you may request for the complaint to be escalated to a senior manager. They will further investigate and consider your complaint, and contact you as soon as reasonably practicable following escalation with a final outcome.
You should make your complaint within 1 month of the incident you are concerned about. We may be willing to investigate complaints after this time where there is a realistic opportunity of conducting a fair and effective investigation and if you have a good reason as to why you could not act sooner.
Cancellation Policy
A session will be redeemed or a charge will be applicable for clients who do not provide 48 hours’ notice. Depending on whether you are on a course of treatments or purchasing a single session, if you give at least 48 hours’ notice of cancellation no penalty will be incurred.
If you cancel less than 48 hours before your appointment or do not show up for your booked appointment, then you will lose that session.
Subscriptions/Plans and Finance
If you are paying for a subscription/care plan with us or finance which we have provided ourselves to you (rather than through a third party), if you fail to keep up with your payments on schedule, we may refuse to provide any treatment or goods with value corresponding to the payments outstanding.
Medical and Physical Conditions
Please notify us before booking your treatments if you have any pre-existing medical conditions. It is your responsibility to ensure that you provide us with all relevant medical details prior to each treatment. We will not be liable for harm or loss that occurs as a result of your failure to disclose such details.
Practitioners
While we will make every effort to meet your request, we cannot guarantee a specific practitioner, or a practitioner of a specific gender. All practitioners are trained in all undertaken treatments and protocols to ensure your comfort and treatment efficacy at all times.
Liability
We will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to you. Your statutory rights are unaffected.
You will comply with all instructions and/or recommendations given to you by us regarding care.