If you haven't received your crypto deposit, first go to the "Wallet" section on the left side of our platform, and select the deposit in question. There, you'll find the wallet address to which you were supposed to send the funds.

Enter the wallet address provided by our platform to check if the blockchain has received your funds. If the blockchain shows that the wallet received your deposit but it still hasn't appeared in your Backoffice, please contact Support with all the details of the deposit for further assistance.