Need to add or remove a subject from your Membership? Accidentally chose the wrong exam board? Want to change the cadence of billing for your Membership?
You can change your Membership any time.
How to change your Membership:
Step 1. Log in to your course.
Step 2. Click on your name in the top right hand corner of your course screen.
Step 3. Click "Cancel Subscription"
Step 4. Select "I'm upgrading / changing my TT Subscription" from the cancellation reason menu.
Step 5. You must now cancel your existing Membership in order to change it. Select the Membership you want to change and cancel it.
Step 6. Set a calendar reminder or alarm to notify yourself when your regular billing cycle ends.
The end of your billing period is when your access expires (assuming you've cancelled) and you will no longer be able to use your course—it is the best time to re-enrol with the updated Membership you want because it will save you from overlapping access and paying for your new Membership while you still have access in your old one.
Note: Pro-rata refunds are also available for students who would rather change their Membership in the middle of their billing cycle (instead of waiting until the end of their current billing cycle to change Memberships).
In this case, you must contact hello@tailoredtutors.co.uk prior to cancelling and starting your new Membership to confirm & receive your pro-rata refund. Pro-rata refunds will not be automatically delivered, and will not be processed retroactively.
Step 7. Visit the Tailored Tutors Pricing Page to start your new Membership.
Here are step-by-step instructions to start a new Membership.
Note: At check out, use the same email address as your previous Membership to carry forward all course progress & confidence tracking data.
Are you stuck? Contact Us!
Send us a message in the chat OR send us an email hello@tailoredtutors.co.uk
Note: We can't change your Membership for you.
But we can answer your questions and help you get unstuck.
P.S. Are you trying to cancel your Membership, instead of change it?
You can cancel your Membership any time.
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