Our system will attempt to collect payment from your card on a recurring basis (congruent with your subscription) until you cancel your Membership. If the payment attempt fails (due to insufficient funds or another reason), you will be immediately unenrolled from the course, losing access.

Once you've lost access, changing your account payment details will not restart your Membership.

To regain access to your course, you will need to resubscribe via the Return Users section of our website.

Click here for step-by-step instructions to restart your paid Membership.

Note: It is solely the student's responsibility to know when their billing date is and to ensure there are appropriate funds in their account to cover the fee for their Tailored Tutors Membership.

We make every effort to ensure students understand how our subscription service works, and provide clear and readily available instructions to support them to manage their subscription—we cannot be responsible for unenrollment due to failed payments.

Students should be aware that any discounts applied to their existing Membership will only remain as long as that specific Membership is live.

This means: if you end your subscription, or are automatically unenrolled due to failed payment (or any other reason), your discount will end too.

Students who lose their discount due to automatic unenrollment in these cases are not entitled to receive the same discount again.

If you need to change your payment details to another card to ensure your Membership fee is paid successfully, follow these steps:

Step 1. Log in to your course.

Step 2. Click on your name in the top right hand corner of your course screen.

Step 3. Click "My Account".

Step 4. Click "Add / Change Credit Card".

Step 5. For security purposes, you will be prompted to log in again. Do that.

Step 6. Change your payment details.

Note: We cannot change your payment details for you.

Reminder: Your billing period matches the subscription you chose at checkout.

After changing your payment details, you will be billed the subscription amount on or around the same date, recurring, as you would've been billed on your previous card.

Send us a message in the chat OR send us an email hello@tailoredtutors.co.uk