If your reimbursement claim is denied, review the denial reason, gather any missing documentation, and resubmit the claim with the requested information.
Step 1: Review the denial reason
Start by reviewing the denial notice in your Take Command account.
The denial notice will typically explain:
Why the claim was denied
What information is missing
Whether additional documentation is required
Understanding the reason for the denial will help determine the next steps.
Step 2: Gather the required documentation
Many claim denials occur because documentation is incomplete or missing.
Depending on the expense, you may need:
Itemized receipts
Invoices
Proof of payment
Insurance premium bills
Letters of Medical Necessity
Other supporting documentation
Review the denial notice carefully to identify what is required.
Step 3: Verify the information on your documents
Before resubmitting, confirm that your documentation includes:
Patient name
Provider or merchant name
Date of service
Description of the service or item
Amount charged or paid
Missing information may result in another denial.
Step 4: Resubmit your claim
Once you have the required documentation:
Log in to your Take Command account.
Locate the denied claim.
Upload the requested documents.
Submit the claim for review.
The review team will evaluate the updated submission.
Common reasons claims are denied
Missing documentation
Required supporting documents were not included.
Incomplete documentation
The submitted documents do not contain enough information to verify the expense.
Expense is not eligible
The expense is not reimbursable under IRS rules or your employer's plan design.
Incorrect claim type
For example, a premium reimbursement may have been submitted as a medical expense claim.
Additional medical documentation is required
Certain expenses may require a Letter of Medical Necessity or other supporting documentation.
What if my claim is denied again?
Review the updated denial reason and provide any additional information requested.
If you believe the claim was denied incorrectly, contact support for assistance and further review.
Key takeaway
Most denied reimbursement claims can be resolved by reviewing the denial reason, providing complete documentation, and resubmitting the claim with the requested information.