Managing and Updating Dependent Information in Take Command

Adding or updating dependent information in the Take Command system involves several steps to ensure your insurance plan and allowances are accurate. Below, we provide detailed guidance for various scenarios, including adding new dependents, notifying your insurance carrier, removing dependents through Qualifying Life Event (QLE) processes, and troubleshooting technical issues.

Adding a Dependent to Your Insurance Plan

To successfully add a dependent to your insurance plan and update the Take Command portal:

Notify Your Insurance Carrier: - Contact your insurance carrier to inform them about adding a dependent. This step ensures coverage updates start at the carrier level. - Have necessary documentation ready, such as a dependent’s birth certificate, to verify their eligibility for insurance.
Upload New Proof of Coverage: - Once the insurance carrier has processed the addition, you must upload the updated proof of coverage document in your Take Command portal.
Update the Dependent’s Information in the Portal: - Log in to your Take Command account on a computer. - Navigate to the Personal Info section. - Click the gray box labeled "Add a New Family Member." - Provide accurate details of your dependent and save the information. - Complete the process by updating your plan quotes to reflect new household members. This ensures cost adjustments are accurate. This step will also help configure your updated allowance rate.
Important Deadline for Coverage: - For scenarios like childbirth, complete all steps within 6 days to secure coverage effective from the birth date.

Removing a Dependent Using Qualifying Life Event (QLE) Processes

When removing a dependent using the QLE (Qualifying Life Event) workflow, follow these detailed steps to efficiently update your plan and personal information.

Log In: Access your account via the Take Command employee portal.
Start a QLE:
- Click on “Have a Qualifying Life Event?” on your dashboard.
- Enter the date of the event and choose the applicable reason (e.g., Loss/Gain of Other Coverage, Divorce).
- Upload proof of the event if prompted (this can include employer coverage documentation or any other relevant document).
Remove the Dependent:
- In the Family/Personal Information section, find the dependent’s details.
- The QLE process will unlock the option to delete (look for a trash icon or “Remove” button).
- Click to remove the dependent and confirm your changes.
Finalize Changes: Complete your new plan selection and verify that the removed dependent is not included in your premium calculations or coverage details.

Seeking Personalized Assistance

If you require help with adding dependents, updating coverage, or choosing a new plan, contact the Take Command Enrollment Team. Schedule a call via their Enrollment Team Call Calendar ([URL to schedule here]). The team will guide you through the steps and provide recommendations on the best insurance coverage options. If you encounter issues with dependent removal, such as non-functional buttons or form errors, you can also use the in-platform support/chat feature to request assistance. Provide your full name, dependent information, and specific form details to expedite the resolution.

FAQs Around Dependent Management

What should I do if I experience technical issues while removing a dependent?

If you encounter difficulties like non-functional buttons or page refresh issues, try logging out and using a private/incognito browser window to start again. This can resolve caching or extension-related problems.

Can a dependent be enrolled in a different plan?

No. Dependents need to be added to the same individual policy as the employee. Separate or differently configured plans are not allowed.

What if I need help navigating the portal?

The Personal Info section is your primary resource for managing family details. Follow on-screen prompts carefully. You’ll need to update household and plan preferences to reflect changes to costs.

How do I manage and update dependent information in the Take Command system?