How to Resolve Issues and Complete Enrollment in Take Command’s System
Overview
This article provides a comprehensive guide to resolving enrollment issues and successfully completing the enrollment process in Take Command’s platform. It covers common troubleshooting steps, specific scenarios like mid-year enrollment or missing information, and important distinctions between current-year and future-year enrollments.
1. Troubleshooting Login and System Access Issues
If you are experiencing issues logging into the Take Command system, follow these troubleshooting steps:
Verify the Portal: Ensure you are accessing the correct portal (e.g., HRA Hub).
Check Your Email Address: Confirm that you’re using the correct email associated with your account.
Browser Troubleshooting: - Clear your browser cache. - Try accessing the portal using a different browser or device. - Use incognito mode for logging in.
Hard Refresh: Perform a hard refresh in your browser.
Password Reset: Use the "Forgot Password" option on the login page to reset your password if necessary.
Once you regain access to your account, proceed with the enrollment process for your applicable plan year.
2. Current-Year Vs. Upcoming-Year Enrollment
Enrolling for the Current Plan Year
For new hires or those needing mid-year enrollment:
Confirm your Special Enrollment Period (SEP) window: - New hires have a limited window (e.g., 30–60 days) to enroll mid-year. Check with your HR or refer to onboarding materials for your deadline.
Log in to the Take Command portal.
Navigate to the new-hire/current-year enrollment option (e.g., labeled New Hire Enrollment or Current Year Enrollment).
Follow prompts to select and purchase a plan for the remaining months of the plan year. Upload required documents if prompted.
Confirm the coverage start date, which is typically your hire date or the first of the following month, based on employer policy.
Enrolling for the Upcoming Plan Year
If you are completing enrollment for a future plan year:
Log in to your Take Command account.
Select a plan for the upcoming year (e.g., 2026).
Confirm your selection to ensure enrollment is recorded.
If enrolling through an external marketplace, submit proof of coverage to Take Command via the portal.
3. Addressing Specific Enrollment Challenges
Missing Required Information (e.g., SSNs)
If you need to complete enrollment but lack specific requirements like a child’s SSN:
Use a placeholder SSN (such as 123456789) to proceed. Be aware some carriers may not accept placeholder SSNs.
If the placeholder is rejected, you will be contacted with further steps.
Update your account with the correct SSN once it becomes available.
Email Requirements for Portal Access
You must have an email address to access the Take Command portal since it is used for verification and password resets. If you do not have an email address:
Create an email account (e.g., using Gmail or another free service).
Use the new email for portal access, receiving verification codes, and resetting your password if necessary.
Switching from Old to New Portals
If you are attempting to enroll for a new plan year, note that enrollment must be completed on the new HRA portal. The older portal does not support enrollments for upcoming years.
4. Additional Assistance
For any issues not covered here, contact your HR or Take Command’s support team for further assistance.