If you no longer need your current health insurance plan, contact your insurance carrier or the Health Insurance Marketplace to cancel your coverage. Take Command cannot cancel health insurance policies on your behalf.
Note: If you are an employer looking to end your ICHRA or QSEHRA plan, this article does not apply — contact Customer Experience for employer plan termination. This article covers employee-side health insurance policy cancellation only.
How do I cancel my current health insurance plan?
To cancel your health insurance:
Contact your insurance carrier or the Health Insurance Marketplace.
Request cancellation of your current health insurance plan.
Confirm the last day your coverage should remain active.
Request written confirmation of the cancellation for your records.
Take Command does not cancel health insurance policies for employees.
Canceling your health insurance policy is separate from canceling your Take Command service subscription. If you also need to cancel your Take Command subscription, contact Customer Experience separately.
If you are buying a new plan through a qualifying life event, your old plan will not cancel automatically — you must contact your carrier to cancel the previous plan.
Should I notify Take Command?
Yes. If your health insurance has changed or ended:
Sign in to your Take Command Member Portal.
Update your health insurance information, if applicable.
Upload proof of coverage for your new plan if you enroll in new coverage.
Keeping your insurance information current helps ensure accurate reimbursement eligibility.
If the portal does not show an option to update your health insurance information, contact Customer Experience for assistance.
What if I'm changing plans with the same insurance carrier?
Some insurance carriers automatically replace your previous plan when your new plan becomes effective.
However, you should confirm this with your carrier to avoid duplicate coverage or continued premium billing.
What if I purchased my insurance through the Marketplace?
Marketplace coverage may end automatically in some situations when you enroll in new Marketplace coverage.
Contact the Marketplace or your insurance carrier to confirm when your current coverage will end.
What happens if I don't cancel my previous plan?
If your previous policy remains active, you may:
Continue paying premiums for your old plan.
Have overlapping insurance coverage.
Experience billing issues with your insurance carrier.
Always verify that your previous plan has been canceled.
When does this article not apply?
This article explains how to cancel an existing health insurance plan.
It does not explain how to enroll in a new plan or determine eligibility for a Special Enrollment Period.
Key takeaway
To cancel your health insurance, contact your insurance carrier or the Marketplace directly. After your coverage changes, update your insurance information in the Take Command Member Portal.