How do I submit proof of health insurance and troubleshoot upload issues?
Overview of the Insurance Documentation Process
Submitting proof of health insurance is a critical process to ensure compliance and accurate record-keeping. The submission can vary depending on system prompts and individual scenarios. In some cases, no manual action is required as updates are made automatically in the system, ensuring everything is in order.
File Upload Guidelines
Before uploading your proof of insurance, ensure that your file meets the following requirements:
Accepted Formats: PNG (preferred), JPEG, and PDF.
Maximum File Size: 10 MB.
If your file exceeds the size limit or is in an unsupported format, reduce the file size or convert it to PNG or JPEG. Once your document meets these requirements, try uploading it again.
Privacy Requirements and Manual Submission for Unlisted Providers
For security and privacy reasons, all documentation must be submitted by the account holder. Employers or other third parties cannot submit on behalf of employees. If your insurance provider does not appear in the submission options, manually enter your plan details by following the in-app guidance.
Steps to Upload Proof of Coverage When Your Plan is Unlisted
If your insurance plan or provider is not listed:
Log in to your portal and navigate to the “Insurance Coverage” or “Find a Plan” section.
Look for the options labeled “Upload your POC” (proof of coverage) or “Add Recurring Premium.”
If you have coverage, manually enter your plan type and carrier details.
Upload your file by selecting “Upload” or using the drag-and-drop function. Ensure your file is in an accepted format and within size limits.
Confirm submission by following on-screen prompts.
If you cannot find these options directly, use the alternative method:
Start by selecting “Shop for [Next Plan Year] Plan.”
Within this flow, use the back buttons until you locate “Other Situations.”
Select “Other Situations” to access the upload functionality and complete the process.
Status Review and Verification Process
Once you upload your proof of insurance, the document will have a status of "Received/Submitted." This indicates it has been successfully uploaded but has not yet been reviewed by the compliance team. The document will not appear in the "Review" section until the review process begins. The status will update accordingly as it progresses.
Related Topics
How to manage insurance policies in the portal
Troubleshooting file issues in the upload process
Understanding compliance review timelines
By following these steps and guidelines, you can successfully submit your health insurance documentation and address common issues related to file uploads and system navigation.