How to Troubleshoot Email-Related Login Issues on the Take Command Platform
Accessing your account on the HRA Hub may sometimes require resolving email-related login issues. This guide provides solutions for troubleshooting common scenarios.
1. General Troubleshooting Steps
If you are encountering issues logging in via the Welcome or onboarding email, try the following basic troubleshooting steps:
Clear your browser cache, then retry accessing the link.
Switch to another web browser to rule out browser-specific issues.
Try accessing the link on a different device, such as a computer or smartphone.
Perform a hard refresh of the page. You can use shortcut keys like Ctrl+F5 (Windows) or Cmd+Shift+R (Mac) to refresh without relying on cached data.
Open the link in an incognito/private browsing window to bypass stored cookies and extensions that may interfere.
If none of these steps resolves the issue, please contact our support team for further assistance.
2. Recovering Missing or Misdirected Emails
If you did not receive the Welcome or enrollment email, follow these steps:
Check your spam/junk folders for an email titled "Welcome to the HRA Hub platform from Take Command."
Use the Forgot Password / Account Setup option on the HRA Hub login page to request a new email and setup link.
If the email still does not arrive, contact your administrator to confirm that the correct email address is registered.
For employees unable to log in and no welcome email can be sent, the administrator should send a password reset email instead. Employees should check all inboxes and spam/junk folders for the reset link, then follow the provided instructions to set a password and log in.
3. Troubleshooting Expired or Broken Activation Links
If the activation or reset link has expired or appears broken:
Use the "Forgot Password" option on the login page to request a new activation/reset link.
Follow the instructions in the email to reset your password and log in with the new credentials.
Conclusion
These steps should help resolve most email-related login issues on the Take Command platform. If problems persist, contact the support team for further assistance.