How to Troubleshoot Email-Related Login Issues on the Take Command Platform
Employees having trouble logging into HRA Hub by email should first clear their browser cache, try a different browser or device, and open the link in an incognito window. If the welcome or reset email was not received, they should check spam/junk folders and use Forgot Password or Account Setup to request a new link. If the link is expired or broken, they should request a fresh reset email and follow the new instructions to complete login.
Employee troubleshooting steps
Clear the browser cache and cookies, then try the link again.
Open the email link in a different browser, or on a different device.
Use a private/incognito window to avoid saved cookies or extensions.
Hard refresh the page if the link looks stuck or broken.
Missing email
Check spam/junk folders for the welcome or setup email.
Use the Forgot Password or Account Setup option on the HRA Hub login page to send a new link.
Confirm the correct email address is on file with the administrator if the email never arrives.
Expired or broken link
Request a new activation or reset link using Forgot Password on the login page.
Follow the new email instructions to set the password and log in.
When to escalate
If the employee still cannot log in, support should review the account setup, email address, or whether the account needs to be added manually.