If you enrolled in an individual health insurance plan through Take Command, you must contact your insurance carrier directly to cancel your policy. Take Command cannot cancel health insurance on your behalf.
Can Take Command cancel my health insurance plan?
No. Take Command helps you enroll in individual health insurance but is not the policyholder.
Only you, as the policyholder, can request cancellation directly from your insurance carrier.
Canceling your health insurance policy with your carrier is separate from canceling your Take Command service subscription. These are two independent steps — completing one does not complete the other. If you also need to cancel your Take Command subscription, contact Customer Experience separately.
If your carrier directs you to Take Command to process your cancellation, contact Take Command Customer Experience — they can help facilitate carrier communication and may be able to assist depending on your plan type.
How do I cancel my health insurance plan?
To cancel your policy:
Contact your insurance carrier directly.
Request cancellation of your health insurance policy.
Confirm the effective cancellation date.
Request written confirmation of the cancellation for your records.
Cancellation policies and deadlines vary by insurance carrier.
Enrolling in new coverage does not automatically cancel your existing plan. If you are switching to a new health insurance policy, you must contact your current carrier separately to cancel your old coverage. Failing to cancel may result in duplicate premiums.
What if my coverage has not started yet?
If your policy's effective date has not yet occurred:
Contact your insurance carrier as soon as possible.
Ask whether the policy can be canceled before coverage begins.
Follow the carrier's cancellation instructions.
Available cancellation options depend on the carrier and the timing of your request.
Do I need to notify Take Command?
Yes. If you cancel your health insurance:
Sign in to your Take Command Member Portal.
Update your health insurance information, if applicable.
Upload any requested documentation for new coverage.
Keeping your insurance information current helps ensure your HRA eligibility is accurate.
If you have a recurring premium reimbursement set up in your Member Portal, also cancel it in the Reimbursements section after your insurance is canceled — otherwise reimbursement submissions will continue for coverage you no longer have.
After your carrier processes the cancellation, the Take Command portal may continue to show your coverage as active for several business days while carrier data syncs. If your coverage still appears active after several days, contact Customer Experience to confirm the cancellation has been reflected on your account.
If the portal does not show an option to update your coverage or cancel a recurring premium, contact Customer Experience for assistance.
If you were charged after your cancellation effective date, contact Customer Experience with your cancellation confirmation and the charge details. They can investigate whether a refund is applicable and advise on next steps.
For premiums paid before your cancellation effective date, refund eligibility is determined by your insurance carrier — most carriers do not refund premiums for coverage periods already in effect. If you believe you are owed a refund for pre-cancellation charges, contact your carrier directly to ask about their refund policy.
How does canceling my health insurance affect my HRA?
Eligibility for ICHRA or QSEHRA reimbursements generally requires qualifying health insurance coverage.
If you cancel your health insurance and do not obtain other qualifying coverage, you may no longer be eligible to receive HRA reimbursements.
Who should I contact?
Contact your insurance carrier if you need to:
Cancel your health insurance policy.
Ask about cancellation deadlines.
Confirm your policy's cancellation date.
Contact Take Command Customer Experience if you have questions about:
Updating your account.
HRA reimbursement eligibility.
Proof of coverage requirements.
Your Member Portal.
Canceling a recurring premium reimbursement linked to your canceled plan.
Portal navigation issues or missing cancellation options.
When does this article not apply?
This article explains how to cancel a health insurance policy that you enrolled in through Take Command.
It does not explain:
How to switch to a new health insurance plan.
How to waive your HRA.
How to terminate your employment or HRA participation.
Key takeaway
Take Command cannot cancel your health insurance policy. To cancel coverage, contact your insurance carrier directly. After your policy is canceled, update your insurance information in your Take Command Member Portal so your HRA eligibility can be reviewed.