After you submit a document to Take Command, it is reviewed for eligibility and compliance, and most reviews are completed within 7–10 business days.
How long does document review take?
Most documents are reviewed within 7–10 business days after submission.
Documents are reviewed in the order they are received.
During periods of high submission volume or around holidays, reviews may take longer.
If additional information is required, the review timeline may be extended until the requested documentation is received.
What does my document status mean?
In Review
Your document has been received and is actively being reviewed by the Take Command team.
No action is required unless you're contacted for additional information.
Pending or Reviewing
Your document has been successfully submitted and is waiting in the review queue.
No additional action is required while your submission is awaiting review.
Needs Review
This status indicates that your document, such as proof of coverage, has been submitted successfully and is waiting to be reviewed.
No action is required unless Take Command requests additional documentation.
What happens after my document is reviewed?
After the review is complete, you'll receive one of the following outcomes:
Your document is approved.
You're asked to provide additional information.
You're asked to upload corrected or replacement documentation.
You'll receive updates through your Member Portal and, when applicable, by email.
Do I need to do anything while my document is being reviewed?
No. After submitting your documentation, you don't need to take any additional action unless Take Command contacts you for more information.
Submitting duplicate documents will not speed up the review process unless you're specifically asked to provide updated documentation.
How can I check the status of my review?
You can monitor the status of your submission by:
Logging in to your Take Command Member Portal.
Viewing your document or proof of coverage status.
Monitoring your email for approval notifications or requests for additional information.
When do these timelines not apply?
The standard 7–10 business day review timeline may not apply if:
Additional documentation is required.
Your submission is incomplete or unreadable.
Review volumes are unusually high.
The review occurs during holidays or other periods of increased processing time.
In these situations, your review may take longer to complete.
Key takeaway
Most documents submitted to Take Command are reviewed within 7–10 business days. While your submission is being reviewed, no action is required unless you're contacted for additional information. You can track your document status through your Member Portal and watch for email updates throughout the review process.