If reimbursement totals on your dashboard differ from your reimbursement statement, use the most recent Reimbursement Statement as the authoritative source for employee reimbursement amounts.
Why might the numbers be different?
Differences can occur because:
New claims were submitted
Reimbursement statements were generated after dashboard updates
Reimbursement adjustments were processed
Retroactive claims were approved
Different reporting periods are being compared- Claims exceeding the monthly allowance are split, with only the reimbursable portion included in the reimbursement statement, while the remaining amount appears as 'outstanding' on the dashboard.
Duplicate or multiple claims may result in only one being reimbursed, with the others appearing as 'outstanding.'
Which amount should I use?
Use the most recent Reimbursement Statement when determining reimbursement payments.
The reimbursement statement reflects approved reimbursement activity for the reporting period.
What is the difference between Outstanding and Unreimbursed amounts?
Total Outstanding for Current Month
This metric reflects the total dollar amount of claims submitted by employees that exceed their reimbursable monthly allowance. It is informational and does not represent the amount that needs to be reimbursed immediately. For example, if an employee submits multiple claims, only the amount up to their monthly allowance is reimbursed, while the remaining claims appear as 'outstanding.' This ensures transparency about claims that are pending reimbursement in future cycles.
Total Unreimbursed Amount
The 'Total Unreimbursed Amount' represents claims that have been submitted but not yet reimbursed. This amount will appear on the next generated reimbursement report. It is important to note that this figure is not the amount you should pay out immediately unless it matches the current report line items. Always verify against the most recent reimbursement report to ensure accuracy.
The most current reimbursement statement should be used when processing payroll reimbursements.
How can I research discrepancies?
Review the reimbursement statement.
Review the Claims Summary report.
Compare reporting periods.
Review recent employee submissions.5. Understand monthly allowance limits to better interpret discrepancies in 'Total Outstanding for Current Month.'
Investigate discrepancies by checking for duplicate claim submissions or amounts exceeding allowances.
What if the discrepancy still doesn't make sense?
Contact Take Command Customer Experience (CX) team for assistance reviewing the reimbursement records and reporting data.