If reimbursement totals on your dashboard differ from your reimbursement statement, use the most recent Reimbursement Statement as the authoritative source for employee reimbursement amounts.
Why might the numbers be different?
Differences can occur because:
New claims were submitted
Reimbursement statements were generated after dashboard updates
Reimbursement adjustments were processed
Retroactive claims were approved
Different reporting periods are being compared
Which amount should I use?
Use the most recent Reimbursement Statement when determining reimbursement payments.
The reimbursement statement reflects approved reimbursement activity for the reporting period.
What is the difference between Outstanding and Unreimbursed amounts?
These values may represent different reporting calculations and reporting periods.
The most current reimbursement statement should be used when processing payroll reimbursements.
How can I research discrepancies?
Review the reimbursement statement.
Review the Claims Summary report.
Compare reporting periods.
Review recent employee submissions.
What if the discrepancy still doesn't make sense?
Contact Take Command Customer Experience (CX) team for assistance reviewing the reimbursement records and reporting data.