If your health insurance changes, update or cancel your recurring premium reimbursement to ensure future reimbursements remain accurate.
When should I update my recurring premium?
Update your recurring premium if:
You change health insurance plans.
You change insurance carriers.
Your monthly premium changes.
Your coverage ends.
Your HRA eligibility changes.
How do I cancel my recurring premium?
Sign in to your Member Portal.
Open Reimbursements in the main Member Portal navigation menu.
Locate your recurring premium.
Select the option to cancel it.
Confirm your last day of coverage.
Save your changes.
Future recurring reimbursements will stop after the cancellation date. Note: This stops future reimbursement submissions only — it does not cancel your health insurance policy. To cancel your health insurance coverage, contact your insurance carrier directly.
What if the cancel option is not visible?
If the cancel option does not appear next to your recurring premium in the Reimbursements section, this is a backend access issue that cannot be resolved through browser troubleshooting.
Contact Customer Experience — a representative can cancel the recurring premium on your behalf. Include the plan details and the date you want recurring submissions to stop.
How do I update my recurring premium?
Cancel your existing recurring premium.
Update your health insurance information.
Upload updated proof of coverage.
Submit the information for review.
Create a new recurring premium after approval.
What if the Reimbursements section is not visible in my portal?
If the Reimbursements tab does not appear in your portal navigation, contact Customer Experience — this may indicate a portal access or account configuration issue.
What happens if I don't update it?
If your recurring premium isn't updated:
Reimbursement amounts may be incorrect.
Reimbursements may be delayed.
Additional documentation may be required.
When does this article not apply?
This article applies only to recurring premium reimbursements.
It does not apply to one-time medical expenses.
Key takeaway
Whenever your insurance changes, cancel your old recurring premium and create a new one after your updated proof of coverage is approved.