If your employer's HRA reimburses medical expenses, you can submit eligible one-time medical expenses through your Member Portal after your proof of coverage has been approved.
Can I submit medical expenses?
It depends on your employer's HRA.
Some employers reimburse:
Health insurance premiums only.
Others reimburse:
Health insurance premiums.
Eligible medical expenses allowed under IRS Publication 502.
If medical expense reimbursement is available, the Add Expense option appears after your proof of coverage has been approved.
How do I submit a medical expense?
Sign in to your Member Portal.
Select Add Expense.
Choose the family member who received the service.
Enter the requested expense information.
Upload supporting documentation.
Submit the claim.
Each submission should include expenses from only one date of service.
What documentation is required?
Documentation must clearly show:
Patient name
Medical provider
Date of service
Description of service
Amount charged
The date of service, not the billing date, determines eligibility.
What file types and sizes are accepted?
Uploaded documents must be PDF, PNG, or JPEG and under 10 MB. Only one file can be uploaded per submission — if you need to include multiple documents (such as a receipt and a Letter of Medical Necessity), combine them into a single PDF before uploading. HEIC files (the default iPhone photo format) are not supported; convert to JPEG, PNG, or PDF first.
Why don't I see the Add Expense button?
The Add Expense button does not appear if your proof of coverage has not yet been approved, your employer's plan does not allow medical expense reimbursement (premium-only plans), your current year balance is $0, the plan year has ended, or you are logged into the Employer Admin Portal instead of the Employee Member Portal. If all of these conditions are met and the button is still missing, contact Customer Experience with your name, company name, and a screenshot.
What happens after I submit?
Your reimbursement request is reviewed for eligibility and compliance.
You'll receive one of the following:
Approved
Request for additional information
Denied
This article covers one-time medical expenses only. For monthly insurance premiums, submit as a recurring premium instead.
Key takeaway
Submit one medical expense for one date of service with complete supporting documentation to help avoid reimbursement delays.