If you haven't received your reimbursement, your claim is usually still being reviewed, waiting for your employer's reimbursement report, or waiting for your employer to issue payment.
How do I check my reimbursement status?
Sign in to your Member Portal.
Open Reimbursements.
Locate your claim.
Review its current status.
Statuses include:
Pending Review
Approved
Scheduled
Reimbursed
Denied
Why is my reimbursement delayed?
Common reasons include:
Your claim is still under review.
Additional documentation is needed.
Your approved claim missed the monthly reimbursement report cutoff.
Your employer hasn't processed payment yet.
Payment is still being processed by payroll or banking systems.
Does Take Command send reimbursement payments?
No.
Take Command:
Reviews claims.
Approves eligible reimbursements.
Sends reimbursement reports to employers.
Your employer:
Funds reimbursements.
Issues payment.
Determines payment timing.
What should I do?
If you expected payment:
Confirm your claim is Approved or Scheduled.
Verify all requested documentation has been submitted.
Ask your employer whether payment has been processed.
Allow additional time for payroll or banking processing if payment has recently been issued.
When does this article not apply?
This article does not apply if your reimbursement request was Denied.
Denied claims require additional documentation or correction before reimbursement can occur.
Key takeaway
Most reimbursement delays occur because the claim is still being reviewed or is waiting for employer payment processing. Your reimbursement status in the Member Portal is the quickest way to determine where your claim is in the process.