The best place to get started finding the plan that is right for you is by logging into your employee member portal here.
We’ll walk you through the onboarding steps, which includes finding a health insurance plan. You can discover all your options and search for plans that cover your doctors and prescriptions using the filters in the plan shopping section. You will be able to compare plans side-by-side to choose the one that best fits your needs.
Our system will help you see which plans are accepted by your doctors. However, it's important to note that if you are concerned whether your doctor or hospital will accept the plan, you can always give them a call directly for the most accurate information.
To search for plans that cover a specific doctor or prescription, enter the provider name or medication when prompted during the plan shopping flow — the results will filter to plans where that doctor or drug is in-network or covered.
Health Insurance tab or ‘Shop Insurance Plans’ option not showing? If these don’t appear in your portal navigation, this is a backend eligibility configuration issue — browser troubleshooting will not resolve it. Contact Customer Experience with your name, your HRA eligibility date, and a screenshot of your portal.
Common issues when searching for plans
My doctor search shows no results or shows the doctor as out-of-network on every plan
Provider directory data in the Plan Finder is sourced from carrier-reported networks and may not always be up to date. Before relying on Plan Finder results to select a plan, always verify directly with your doctor's office:
Confirm which insurance carriers and specific plan names they accept.
Ask about the specific network (e.g., 'Do you accept Blue Cross PPO Silver as in-network?').
If the Plan Finder shows your doctor as not in-network on any plan but you believe they participate in some ACA plans in your area, the directory may be incomplete. Call your doctor's office for confirmation.
I cannot see any plans — the shopping screen is blank or returns no results
If the plan shopping screen returns no results, try:
Verifying your ZIP code is entered correctly (use your residential ZIP, not your employer's).
Removing any Preferences filters (doctor, prescription) — some filters narrow results significantly.
Checking whether you are in an open enrollment period or have a qualifying life event active — outside a Special Enrollment Period, marketplace plans may not be available.
Logging out and back in, then navigating to Health Insurance → Shop Insurance Plans.
If the screen is still blank after trying the above, contact Customer Experience with your name, employer name, and ZIP code.
What is the difference between Easy Enroll, Self Enroll, and Pay Later plans?
When comparing plans, you will see enrollment type tags:
Easy Enroll: Take Command completes enrollment with the carrier on your behalf. You do not need to apply separately with the carrier. Take Command also sets up your recurring premium claim automatically.
Self Enroll: You must complete enrollment directly with the carrier or your state's marketplace (Healthcare.gov). After enrollment is confirmed, you upload proof of coverage in the Take Command portal.
Pay Later: Same as Easy Enroll — enrollment is handled by Take Command, but billing from the carrier arrives after the enrollment period rather than at the time of enrollment.
If you are uncertain which type applies to a specific plan, check the tag shown on the plan comparison card or contact the Enrollment Team.