After your reimbursement claim is approved, your employer is responsible for issuing your reimbursement. Payment timing depends on your employer's payroll or reimbursement schedule—Take Command reviews and approves claims but does not send payments directly to employees.
How the reimbursement process works
Every reimbursement follows three steps:
Submit an eligible claim through your Take Command account.
Take Command reviews the claim to verify it meets HRA eligibility requirements.
Your employer issues the reimbursement after the claim is approved.
Take Command administers the reimbursement process but does not make payments to employees.
When will I receive my reimbursement?
The timing of your reimbursement depends on your employer's payment process.
Most employers issue approved reimbursements during their next scheduled payroll or reimbursement cycle after your claim has been approved.
If you're unsure when payment will be made, check with your employer or HR team for their reimbursement schedule.
Does Take Command send reimbursement payments?
No. Take Command reviews and approves eligible reimbursement requests and provides reimbursement reports to your employer.
Your employer is responsible for issuing reimbursement payments through payroll or another approved payment method.
What if my claim is approved but I haven't been paid?
If your claim shows as Approved but you have not yet received payment:
Confirm that your employer's next payroll or reimbursement date has passed.
Contact your employer or HR team to verify when reimbursements are issued.
If your employer believes there is an issue with the approved claim, they can contact Take Command for assistance.
Frequently asked questions
How do I know if my claim has been approved?
You can view the status of your reimbursement claim by logging in to your Take Command account.
Does claim approval mean I'll be paid immediately?
No. Claim approval means your reimbursement is eligible for payment.
Your employer determines when approved reimbursements are paid based on their reimbursement schedule.
Can Take Command tell me exactly when I'll be paid?
No. Because employers issue reimbursement payments directly, only your employer can confirm your expected payment date.
Key takeaway
Take Command reviews and approves reimbursement claims, but your employer issues the payment. Once your claim is approved, reimbursement is typically included in your employer's next scheduled payroll or reimbursement cycle.