If you have not received your reimbursement yet, it is usually because your claim has not been fully approved, has not been included in your employer’s reimbursement report, or your employer has not yet processed payment after receiving the report.
Why haven’t I received my reimbursement?
Most reimbursement delays happen in one of four stages:
Claim is not yet approved
Claim is approved but not included in the reimbursement report
Employer has received the report but has not processed payment yet
Payment has been processed but is still in transit from the employer or payroll system
Take Command does not directly issue reimbursement payments. Employers are responsible for sending funds to employees after receiving reimbursement reports.
1. Your claim has not been fully approved yet
You will not be reimbursed until your claim is approved.
Common reasons claims are still pending:
Missing or incomplete proof of coverage
Missing receipts or documentation
Coverage is not yet verified as Minimum Essential Coverage (MEC)
Claim is still under compliance review
If your claim is not marked Approved, it cannot be included in reimbursement reporting.
2. Your approved claim has not been included in the reimbursement report yet
Approved claims are grouped into monthly reimbursement reports sent to your employer.
A delay can happen if:
Your claim was approved after the monthly cutoff date
Your employer has not yet received the most recent report cycle
Your approval occurred too close to the report generation date
In these cases, your reimbursement will appear in the next report cycle.
3. Your employer has not yet processed payment
After Take Command sends the reimbursement report:
Your employer receives the total approved reimbursement amounts
Your employer decides how to pay employees (payroll, ACH, or check)
Payment timing depends on your employer’s payroll schedule
Delays often occur here because payroll cycles vary by company.
4. Your payment is still processing or in transit
Even after payroll processing:
Direct deposit may take a few business days
Paper checks may take longer depending on mail time
Payroll corrections or batch processing can add delays
Your reimbursement may already be processed but not yet received.
How do I check my reimbursement status?
To understand where your reimbursement is:
Log in to your HRA Hub account
Go to Reimbursements
Check the status of your claim:
Pending Review
Approved
Scheduled
Reimbursed
Denied
Review the approval date and report cycle timing
This helps determine whether the delay is pre- or post-employer processing.
How long should reimbursement take?
Typical timing:
Claim review and approval: varies based on documentation completeness
Report generation: monthly (claims included after approval cutoff)
Employer processing: depends on payroll schedule
Payment receipt: usually within the next payroll cycle after employer processing
Because multiple steps are involved, total timing varies by employer.
What should I do if I think I am missing a reimbursement?
If your reimbursement has not arrived:
Confirm your claim is marked Approved in your portal
Confirm the claim was included in a reimbursement report
Check with your employer or HR team about payroll timing
Verify your payment method (direct deposit vs check)
Allow a few business days after employer processing for payment delivery
Most missing reimbursements are timing-related, not missing payments.
Does Take Command send reimbursement payments directly?
No.
Take Command:
Reviews and approves claims
Generates reimbursement reports for employers
Tracks reimbursement status in the portal
Employers:
Fund reimbursements
Process payments through payroll, ACH, or check
Determine actual payment timing
Employees receive payment from their employer, not from Take Command.
What does NOT mean your reimbursement is missing?
The following do not necessarily indicate a problem:
Your claim is still in “Pending Review” status
Your claim was approved after the monthly cutoff
Your employer pays reimbursements on a different schedule than expected
Your reimbursement shows “Scheduled” but has not yet been paid
These are normal processing stages.