Once your proof of coverage has been approved, you generally do not need to upload proof of coverage every month.
When do I need to submit proof of coverage?
You may need to submit proof of coverage in the following situations:
When you first enroll in your HRA benefit
During a compliance review requested by your employer
When your health insurance coverage changes
If none of these situations apply, you typically do not need to upload proof of coverage again.
What proof of coverage is required when I first enroll?
If you enroll in health insurance outside of the Take Command enrollment platform, you must provide proof of coverage before reimbursements can begin.
Your documentation should show:
The insurance carrier
The health plan name or type
Who is covered under the plan
The monthly premium amount
The plan effective date or a document dated within the last 30 days
Documentation that does not include all required information may be rejected and require resubmission.
Why am I being asked to submit proof of coverage again?
Your employer may require periodic proof of coverage reviews to maintain compliance with HRA regulations.
These reviews are often completed annually, although some employers may require more frequent verification.
If updated documentation is needed, Take Command will notify you and provide instructions for completing the review.
Do I need to submit new proof of coverage if my insurance changes?
Yes. You should submit updated proof of coverage whenever your health insurance coverage changes.
Examples include:
Enrolling in a new health plan
Changing insurance carriers
Adding or removing covered family members
Experiencing a change in premium amount
Submitting updated documentation helps ensure your reimbursements remain accurate and compliant.
Will I need to submit my premium every month?
No. Once your proof of coverage has been approved and your premium has been verified, eligible recurring premiums are generally applied automatically to your monthly reimbursement request.
You do not need to resubmit the same premium documentation each month unless requested by Take Command or your employer.
What happens if I do not submit requested proof of coverage?
If proof of coverage is required and is not submitted, reimbursement eligibility may be delayed or suspended until valid documentation is received and approved.
Follow any instructions included in compliance review notifications to avoid interruptions in reimbursement processing.
How will I know if Take Command needs updated documentation?
Take Command will send reminders and instructions if updated proof of coverage is required.
If you do not receive a request for updated documentation, you generally do not need to take any action.
Who should I contact if I have questions?
If you have questions about your proof of coverage, reimbursement eligibility, or documentation requirements, contact our Customer Experience (CX) team through chat or support channels for assistance.