Employees enrolled in an ICHRA or QSEHRA through Take Command can log in using the email address associated with their account and by creating or resetting their password if needed.
How do I log in for the first time?
Follow these steps:
Open the welcome or onboarding email from Take Command.
Click the login or account activation link in the email.
Use the email address that received the invitation as your username.
Create your password if prompted.
Log in to your Member Portal.
Your account has already been created for you. You do not need to register for a new account.
What is my username?
Your username is the email address where you receive communications from Take Command.
This is typically:
The email address your employer provided during setup
The email address receiving onboarding reminders
The email address receiving welcome emails from Take Command
If you use a different email address, you may not be able to access your account.
Do I need to create a new account?
No. Take Command creates your account when your employer enrolls you in the HRA.
You should not create a separate account. Simply log in using the email address associated with your Take Command account and create or reset your password if needed.
What if I have never created a password?
If you have never set a password, use the password reset process.
Follow these steps:
Navigate to the password reset page.
Enter the email address associated with your account.
Open the password reset email.
Create a new password.
Return to the login page and sign in.
You do not need to complete a separate registration process.
What if my activation link has expired?
An expired activation link does not prevent you from accessing your account.
Follow these steps:
Select the password reset option.
Enter the email address associated with your account.
Create a new password using the reset email.
Log in with your email address and new password.
What if I don't receive the password reset email?
If you do not receive the password reset email:
Check your spam, junk, and promotions folders.
Wait a few minutes and refresh your inbox.
Verify that you entered the correct email address.
Confirm you are using the email address associated with your Take Command account.
Submit another password reset request.
If you still do not receive the email, contact our Customer Experience (CX) team for assistance.
What if I cannot log in after resetting my password?
If you continue experiencing login issues:
Try a different browser.
Clear your browser cache and cookies.
Use an incognito or private browsing window.
Perform a hard refresh of the page.
Try logging in from another device.
If the issue continues, contact our Customer Experience (CX) team for assistance.
What happens after I log in?
After your first login, you will be guided through onboarding.
Depending on your HRA, onboarding may include:
Reviewing plan documents
Confirming personal information
Adding eligible family members
Shopping for health insurance (if needed)
Uploading proof of coverage
Setting up recurring premium reimbursements
You must complete onboarding and any required proof of coverage steps before becoming eligible for reimbursement.
Can I access my account using a different email address?
No. You must use the email address associated with your Take Command account.
If your employer enrolled you using a work email address, personal email addresses will not provide access unless they have been added to your account.
If you are unsure which email address is associated with your account, contact our Customer Experience (CX) team.