Employees enrolled in an ICHRA or QSEHRA through Take Command can access their Member Portal using the email address associated with their account. If you haven't created a password yet, you can set one by using the password reset option.
How do I access my account for the first time?
Follow these steps:
Open the welcome or onboarding email from Take Command.
Select the account activation or sign-in link.
Enter the email address that received the invitation.
Create a password if prompted.
Sign in to your Member Portal.
Your employer creates your Take Command account before you receive your invitation, so you do not need to register for a new account. There are two separate portals: the employee Member Portal (HRA Hub) and a separate Admin Portal for employers. As an employee, use the employee-specific sign-in link from your welcome email — do not use your employer's admin login page.
Did not receive a welcome email? Check your Spam, Junk, and Promotions folders. If the email is not there, contact your employer to confirm which email address was used when adding you to the plan — the invitation is sent only to the address registered during enrollment.
Still no welcome email after checking Spam? If your employer confirms they added you and you still cannot locate the welcome email, your account email address may be incorrect in the system. Contact Customer Experience with your full name and employer name — they can verify which email is registered and resend the invitation to the correct address.
What is my username?
Your username is the email address associated with your Take Command account.
This is typically the email address:
Your employer provided during enrollment.
That receives Take Command communications.
That received your welcome email.
You must use this email address to access your account.
Do I need to create a new account?
No.
Your employer creates your account when you're enrolled in the HRA.
Simply sign in using your assigned email address and create a password if you haven't already done so.
What if I haven't created a password yet?
If you haven't set a password:
Select Forgot Password on the sign-in page.
Enter the email address associated with your account.
Open the password reset email.
Create your password.
Return to the sign-in page and sign in.
If the password reset email does not arrive after checking your Spam, Junk, and Promotions folders, the email address registered to your account may need to be updated. Contact Customer Experience with your full name and employer name.
If your original activation link has expired, you can still access your account by completing these steps.
If you see an error stating your account does not exist or cannot be found, your employer may not have completed the account setup. Contact your employer to confirm you have been added to the HRA plan, or contact Customer Experience for assistance.
I'm getting a 'account does not exist' error. What should I do?
This error usually means one of the following:
Your employer has not yet completed your account setup — confirm with your employer that you have been added to the HRA plan and your status shows as active (not just 'Invited').
You are using the wrong email address — try any other email addresses you have used with your employer.
You are on the wrong portal — employees use the Member Portal (HRA Hub), not the employer Admin Portal. Use the sign-in link from your welcome email, not your employer's admin link.
If none of these apply, contact Customer Experience with your full name and employer name. They can check whether your account exists and what state it is in.
I'm an admin and my portal link returns a 404 or access error.
Admin portal access (404 errors, permission denied, or missing admin features) usually means your admin role has not been fully provisioned in the backend. This cannot be resolved by clearing your browser cache or resetting your password. Contact Customer Experience with your full name and company name — they can verify your admin permissions and restore access.
What happens after I sign in?
After your first login, you'll complete your HRA onboarding.
Depending on your employer's plan, onboarding may include:
Reviewing plan documents.
Confirming your personal information.
Adding eligible dependents.
Shopping for health insurance, if applicable.
Uploading proof of coverage.
Setting up recurring premium reimbursements.
You must complete any required onboarding tasks before you can receive HRA reimbursements.
Insurance cards, member IDs, and welcome materials from your insurance company are sent directly by the carrier — they are not available in the Take Command Member Portal. If you have not received them after your enrollment is confirmed, contact your insurance carrier directly.
I signed in but certain portal sections or features are missing.
If you can log in but specific tabs (like Health Insurance or Reimbursements) are missing or inaccessible:
Your employer may not have completed your eligibility setup — confirm your start date and plan details with HR.
Required profile fields (ZIP code, date of birth, or dependent information) may still need to be completed.
The missing section may only appear after you complete earlier onboarding steps.
If everything appears complete but sections are still missing, contact Customer Experience — backend eligibility configuration issues cannot be resolved through the portal alone.
Password reset says 'try again later' — what should I do?
If you see a 'try again later' message when requesting a password reset, the system has temporarily rate-limited requests from your account. Wait at least 30 minutes, then try again.
If the issue persists, contact Customer Experience with your full name and employer name — they can verify the email address registered to your account and manually trigger the reset.
I can see the portal but the onboarding screen or enrollment options didn't appear
If you successfully signed in but onboarding did not start, or key enrollment options are not visible:
Your account status may be 'Invited' rather than 'Active' — confirm with your employer that your roster status has been set to active and your HRA benefit has been enabled.
Your employer may need to complete plan setup before onboarding options become available to you.
Try signing out and back in using the link from your original welcome email (not a saved bookmark) — some onboarding flows are only accessible through the email link on first access.
If the Health Insurance or enrollment section is still missing after completing all visible steps, contact Customer Experience — backend eligibility configuration cannot be fixed through the portal.
How to find the direct portal URL without the welcome email
If you cannot locate your welcome email and need to sign in:
Employee Member Portal (HRA Hub): app.takecommandhealth.com/member-portal/sign-in — use 'Forgot Password?' to set your password if you have never signed in before.
Employer Admin Portal: admin.takecommandhealth.com — this is for employer admins only. If you are an employee, use the Member Portal link above.
Your username is the email address your employer used when adding you to the plan. If you are unsure which address that is, check with your HR or benefits administrator.
Employee roster still shows 'Not Started' after I sent the welcome email — why?
In the employer Admin Portal, an employee's status remains 'Not Started' until the employee uses their invitation link to create their login and complete the initial onboarding steps. Sending the welcome email does not change the status — only the employee completing first login does.
To resend the invitation: navigate to the Employee Roster in your Admin Portal, find the employee, click the three-dot menu next to their name, and select Resend Welcome Email (or similar option). If this option is not visible, contact Customer Experience.
If the Health Insurance tab is not visible in your portal after completing your initial login, this is a backend eligibility configuration issue — not a login problem. Contact Customer Experience and include your name and a screenshot of your portal dashboard.
Can I use a different email address?
No. You must sign in using the email address associated with your Take Command account.
If your employer enrolled you using your work email address, a personal email address won't provide access unless it has been added to your account.
When does this article not apply?
This article applies only to employees accessing their Member Portal for the first time.
If you've previously signed in and are experiencing login problems, follow the standard login troubleshooting process.
Key takeaway
Your employer creates your Take Command account before you receive your invitation. To access your Member Portal for the first time, sign in using the email address associated with your account, create a password if needed, and complete the onboarding steps required for your HRA.