Employees enrolled in an ICHRA or QSEHRA through Take Command can access their Member Portal using the email address associated with their account. If you haven't created a password yet, you can set one by using the password reset option.
How do I access my account for the first time?
Follow these steps:
Open the welcome or onboarding email from Take Command.
Select the account activation or sign-in link.
Enter the email address that received the invitation.
Create a password if prompted.
Sign in to your Member Portal.
Your employer creates your Take Command account before you receive your invitation, so you do not need to register for a new account.
What is my username?
Your username is the email address associated with your Take Command account.
This is typically the email address:
Your employer provided during enrollment.
That receives Take Command communications.
That received your welcome email.
You must use this email address to access your account.
Do I need to create a new account?
No.
Your employer creates your account when you're enrolled in the HRA.
Simply sign in using your assigned email address and create a password if you haven't already done so.
What if I haven't created a password yet?
If you haven't set a password:
Select Forgot Password on the sign-in page.
Enter the email address associated with your account.
Open the password reset email.
Create your password.
Return to the sign-in page and sign in.
If the password reset email does not arrive after checking your Spam, Junk, and Promotions folders, the email address registered to your account may need to be updated. Contact Customer Experience with your full name and employer name.
If your original activation link has expired, you can still access your account by completing these steps.
If you see an error stating your account does not exist or cannot be found, your employer may not have completed the account setup. Contact your employer to confirm you have been added to the HRA plan, or contact Customer Experience for assistance.
What happens after I sign in?
After your first login, you'll complete your HRA onboarding.
Depending on your employer's plan, onboarding may include:
Reviewing plan documents.
Confirming your personal information.
Adding eligible dependents.
Shopping for health insurance, if applicable.
Uploading proof of coverage.
Setting up recurring premium reimbursements.
You must complete any required onboarding tasks before you can receive HRA reimbursements.
If the Health Insurance tab is not visible in your portal after completing your initial login, this is a backend eligibility configuration issue — not a login problem. Contact Customer Experience and include your name and a screenshot of your portal dashboard.
Can I use a different email address?
No. You must sign in using the email address associated with your Take Command account.
If your employer enrolled you using your work email address, a personal email address won't provide access unless it has been added to your account.
When does this article not apply?
This article applies only to employees accessing their Member Portal for the first time.
If you've previously signed in and are experiencing login problems, follow the standard login troubleshooting process.
Key takeaway
Your employer creates your Take Command account before you receive your invitation. To access your Member Portal for the first time, sign in using the email address associated with your account, create a password if needed, and complete the onboarding steps required for your HRA.