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What is the status of my reimbursement claim?

Written by Support

Details about your reimbursement claims are available at all times in your member portal. 

When you log in to your member portal, you will see a list of the most recent claims you have made in your dashboard. You can click on 'Details' to see a full list of claims.

When you are reviewing your list of reimbursement claims, you can see the following information:

  1. Type - The type of claim, whether it was for a monthly insurance premium or a one-time medical expense

  2. Amount - The amount of the claim

  3. Status - Approved or Declined. If it's declined, you can view the reason for the decline by clicking open the claim.

  4. Date - The date you submitted the claim

Additionally, if you click on a claim, you can view additional details including the claim service date, whether the claim has been reported to your employer, the document associated with the claim.

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