If you've forgotten your Take Command password, you can reset it from the sign-in page using the email address associated with your account.
How do I reset my password?
Follow these steps to reset your password:
Go to the Take Command sign-in page.
Select Forgot Password.
Enter the email address associated with your Take Command account.
Select Send Reset Email.
Open the password reset email.
Follow the instructions to create a new password.
Return to the sign-in page and log in with your new password.
After submitting your email address, you should see a confirmation message that the reset email has been sent.
What are the password requirements?
Your new password must contain:
At least 12 characters
One uppercase letter
One lowercase letter
One number
One special character
Your password must meet all requirements before it can be saved.
What if I don't receive the password reset email?
If the reset email doesn't arrive within a few minutes:
Check your Spam, Junk, Promotions, and Quarantine folders.
Confirm you're using the email address associated with your Take Command account.
Try both your work and personal email addresses if you're unsure which one is registered.
Request another password reset email.
If you don't see the confirmation message after selecting Send Reset Email, the email address you entered may not match an existing Take Command account.
What if my password reset link expires?
Password reset links expire for security reasons.
If your reset link no longer works:
Return to the sign-in page.
Select Forgot Password.
Request a new password reset email.
Use the most recent reset link.
Older password reset emails should not be used after requesting a new one.
What if my new password still doesn't work?
If you're still unable to sign in after resetting your password:
Refresh the sign-in page.
Clear your browser cache and cookies.
Open the sign-in page in a private or incognito browser window.
Try another browser or device.
Request another password reset to ensure you're using the most recent password.
If the issue continues, contact Take Command Customer Experience.
What if I never finished setting up my account?
If your account setup isn't complete, you may not receive a password reset email.
Complete your account activation before attempting to reset your password.
If you're unsure whether your account has been activated, contact your employer or Take Command Customer Experience.
What should I do before contacting Customer Experience?
Before contacting Customer Experience:
Verify the email address you're using.
Try every email address that may be associated with your account.
Refresh the page or perform a hard refresh.
Clear your browser cache and cookies.
Try a private or incognito browser window.
Request another password reset.
When contacting Customer Experience, be prepared to provide:
Your full name
Company name (if applicable)
The email address you're attempting to use
A screenshot of any error message
When does this article not apply?
This article does not apply if:
You have not yet completed account setup.
Your account has not been activated.
Your employer has suspended your account.
In these situations, resetting your password will not restore access.
Key takeaway
You can reset your Take Command password from the sign-in page using the email address associated with your account. If you don't receive the reset email, verify your email address, check your Spam or Junk folders, and request a new reset email before contacting Customer Experience.
HRA Hub Platform:
After you enter the email associated with your account and select Send Reset Email, you should see a confirmation message on the screen.
The reset email will arrive with the subject line “Reset your Take Command Health password.”
QSEHRA Platform:
If you do not see the confirmation message, the email address you entered may not match the one on your Take Command Health account, and the reset email was not sent. Try every email address you may have used, including work and personal accounts.
If you have already tried all of your email addresses and still do not see the confirmation message, chat with us using the support bubble in the bottom right so we can verify your email address. Before contacting support, refresh the page or perform a hard refresh:
Windows: Ctrl + F5.
Mac: Cmd + Shift + R.