Forgot your password? No worries! You can send a forgot password email to reset it.
Note that the password must meet specific requirements, including being at least 12 characters long, containing upper- and lower-case letters, at least one special character, and one number.
When logging in, click "Forgot Password?"
It will prompt you to enter the email associated with your account and "Send Reset Email." After a moment, this screen should appear:
The email will have the subject line: "Reset your Take Command Health password."
If this green message does not appear, it means you did not enter the email associated with your Take Command Health account, and the email was not sent. Make sure to try all of your email accounts, including work and personal email addresses, to make sure the email is sent correctly!
Additionally, clearing browser cache and cookies or attempting to log in using a private browsing mode may help resolve issues.
If you see that message, but can't find the email in your inbox, make sure to check your spam/junk folders! The email should come through within 2-3 minutes.
Ensure the email is sent correctly, and it should arrive within 2-3 minutes.
If you're sure you've tried every email address and still aren't getting the green message, chat with us in the bottom right so we can make sure your email address is entered correctly.
Before reaching out, make sure to refresh the page or perform a hard refresh (Ctrl + F5 for Windows or Cmd + Shift + R for Mac) and verify your credentials.