Audience: District Admins + School Admins
Platform: District Web + School Web
📩 What Is a Compliance Message?
A compliance message is a short, one-time system text that must be sent before families or students can receive Emergency Alerts. 🚨 This step is required to meet carrier and privacy regulations.
👤 Who Can Send It?
✅ District Admins and School Admins (permissions included by default)
✅ Custom roles with Emergency Alert permissions added
🚫 Teachers cannot send compliance messages
📝 How to Send the First Compliance Message
Go to Messages in your Admin dashboard.
Find the Emergency + Broadcast section.
Click Send Compliance Message.
Confirm when prompted.
District Admin view:
School Admin view:
Note for School Admin: Depending on user permissions, this screenshot may also include student messaging configuration above compliance, in the same Messages tab.
📌 Families and students must receive this message before they can receive any Emergency alerts.
💬 Message Details
Compliance messages are sent in English only to ensure message length compliance with carrier requirements.
📱 Sent from short code:
District Alerts → 84039
School Alerts → 84046
District compliance message:
Welcome to TalkingPoints emergency alerts from [district]. Reply HELP for help, STOP to cancel. Freq varies. Msg&Data rates may apply.
School compliance message:
Welcome to TalkingPoints emergency alerts from [school]. Reply HELP for help, STOP to cancel. Freq varies. Msg&Data rates may apply.
When a district or school has sent the compliance message, they will see a confirmation in the app:
🔄 What Happens After Sending
The system will automatically re-send the compliance message every 2 weeks to new family or student contacts added since the last send. 🆕
✋ Admins can return to Settings anytime to manually re-send the compliance message to those who still haven’t received it.
Manual Compliance Message Send screenshot:
📱 Family + Student Responses
❌ Reply STOP → No longer receive Emergency alerts from that short code (until they opt back in)
ℹ️ Reply HELP → They receive this automated response:
TalkingPoints emergency alerts: for Help, please reach out to privacy@talkingpts.org
📌 Key Notes
Compliance messages are required before any Emergency alert is sent.
This step only needs to be done once per district or school. After that, the system handles new contacts automatically.
Families and students may miss important alerts if they opt out.