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Troubleshooting steps QD3 device

Step by step guide to troubleshoot your card reader

C
Written by Cindy Thompson
Updated over a year ago

Steps to Forget a Wi-Fi Network or Hotspot:

  1. On the home screen, select Settings and if prompted, enter the manager password 1234

  2. In Settings, select WLAN

  3. On the details page, select the FORGET option at the bottom left of the pop-up window. This will make your QD3 delete the password for this network and immediately disconnect you from it. It will no longer try to reconnect to this network

  4. The pop-up will close, and it will take you back to the network list, now showing all available networks, with none of them being connected.

  5. Try to connect again using your phone hot spot or available Wi-Fi, click here to read more

If you still encounter connectivity issues, please log out and back into the app.

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